- Getting involved in local advocacy groups to promote positive change in the community
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Baking
- Cooking
- DIY and Home Improvement
- Music
- Camping
- Drawing and Painting
- Photography
Rose Morton
Kiester
Summary
Dynamic Operations Manager with a proven track record at Vortex Cold Storage, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through effective communication and implemented strategies that improved performance outcomes. Skilled in inventory management and committed to continuous improvement, fostering a culture of accountability and excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Vortex Cold Storage
06.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Office Administrator
Vortex Cold Storage
12.2024 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Warehouse Supervisor
Vortex Cold Storage
04.2024 - 12.2024
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
Forklift Operator
Vortex Cold Storage
06.2022 - 04.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Forklift Operator
United Facilities
10.2020 - 11.2021
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
Warehouse Forklift Operator
Cloverleaf Cold Storage
04.2015 - 10.2020
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
Education
No Degree -
Carl Sandburg College
Galesburg, ILSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Inventory management
- Policies and procedures implementation
- Staff development
- MS office
- Goal setting
- Project management abilities
- Continuous improvements
- KPI tracking
- Warehouse operations
- Inventory replenishment
- Safety procedures
- Quality control
- Quality assurance
- OSHA compliance
- Policy enforcement
Accomplishments
- Earned a yellow belt in 2025 for Six Sigma (SSGI)
- Promoted to Operations Manager after 3 years with the company.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 65 staff members.
Certification
- Lean Six Sigma Training- 1 year
- Internal Audit Training- 1 year
- SQF Back up Practitioner- 2 years
Interests
Timeline
Operations Manager
Vortex Cold Storage
06.2025 - Current
Office Administrator
Vortex Cold Storage
12.2024 - 03.2025
Warehouse Supervisor
Vortex Cold Storage
04.2024 - 12.2024
Forklift Operator
Vortex Cold Storage
06.2022 - 04.2024
Forklift Operator
United Facilities
10.2020 - 11.2021
Warehouse Forklift Operator
Cloverleaf Cold Storage
04.2015 - 10.2020
No Degree -
Carl Sandburg College