Rose Wolfgram
Oakdale
Summary
Experienced administrative assistant with strong attention to detail. Skilled in providing exceptional customer service, performing data entry tasks, and effectively managing office operations. Adept at maintaining organized systems and ensuring efficient workflow. Committed to delivering high-quality work and contributing to team success.
Overview
11
11
years of professional experience
Work History
Lot/Paint/Garden/Deliveries Associate
The Home Depot
09.2023 - Current
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Assistant Teacher
Peaceful Heights Montessori
10.2022 - 08.2024
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
Garden/Cashier/Service Desk Associate
The Home Depot
04.2020 - 10.2022
- Prioritized helping customers over completing other routine tasks in the store.
- I can engage in friendly conversations with customers to uncover individual needs and better conversations.
- Answered customer phone calls in high-stress situations and helped resolve their issues by listening and taking action.
- I have listened to customer needs and desires to identify and recommend the best products.
Overnight Team Member
Planet Fitness
11.2019 - 03.2020
- Included handling money, inventory, sales, customer service, and cleaning.
- Provided gym tours to new members and assessed individual needs.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- The front desk and lobby were clean, clutter-free, and orderly, presenting an attractive atmosphere.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Checked members into a gym by scanning badges.
- Recorded equipment, facility, and janitorial issues to facilitate maintenance.
- Thoroughly cleaned equipment, trash areas, gym floor ledges, and locker rooms twice each shift.
Montessori Aide/Administrative Assistant
Peaceful Heights Montessori
08.2017 - 01.2020
- I worked summers in 2017 and 2018 then became fulltime in 2019.
- Included customer service, supervising, working with Microsoft applications, handling emergencies, handling money, and filing paperwork
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Prepared and edited documents to produce precise, accurate, and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- I have received and forwarded incoming communications, such as phone calls, emails, and letters, to the appropriate staff.
- Input data into spreadsheets and databases.
- Edited documents to keep company materials free of grammar errors.
Sandwich Artist
Subway
12.2018 - 05.2019
- Included customer service, organization, and handling inventory
- Organized freezers, refrigerators, and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Restocked and rotated stock in a display case to mitigate stock loss.
- Prepared and presented food in compliance with health and safety guidelines.
- Accurately operated cash register to process customer payments.
- Checked dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Properly labeled and stored food and fresh ingredients in a cooler or freezer to optimize freshness.
- Kept pastry and dessert cases stocked with fresh selections and arranged to entice orders.
- Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas.
- I came in on the weekends to cover coworkers who called out.
- Took inventory of food and the register at closing.
Dog Groomer/Cleaner/Assistant/Receptionist
Dig It Dog Grooming
12.2016 - 05.2017
- Was needed to lift to 70Ib dogs
- Started as an intern cleaning the store and organizing at night
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Contributed to client retention by consistently providing outstanding customer service to clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Assisted other staff members with cleaning complex areas.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained confidentiality of information regarding clients and company.
- Made reminder calls and made appointments for inquiring and existing clients.
- Helped make handkerchiefs and bows for the clean dogs to make an impression.
Nanny
Private Family Client
07.2016 - 08.2016
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned the home after activities by picking up toys and straightening up the room.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Supervised children on the playground to help develop physical and social skills.
Cashier
Culvers
06.2015 - 09.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Cleaned Lobby and spoke with customers to make sure they were satisfied.
Newspaper Carrier
Winona Post
08.2014 - 02.2015
- Biked and walked carrying 50 Pound bag of papers
- Updated customers on schedule and delivery changes during holidays.
- Planned daily rounds and determined the most efficient way to distribute newspapers.
- Distributed papers in various weather conditions early in the morning.
Education
High School graduate - Math, Business And Personal Finance Management, Communication, ASL
Woodbury High School
Woodbury, MN05-2019
Associate of Arts - Liberal Arts And Sciences
Century College
White Bear Lake, MN12-2022
Skills
- Team player
- Excellent customer service skills
- Knowledgeable with Google Drive and other Google applications
- Work well on my feet and in emergency situations
- Workplace safety
- Attention to detail
- Cash handling
- Conflict resolution
- Verbal and written communication
- Policy implementation
- Record and file management
- Problem-solving
Timeline
Lot/Paint/Garden/Deliveries Associate
The Home Depot
09.2023 - Current
Assistant Teacher
Peaceful Heights Montessori
10.2022 - 08.2024
Garden/Cashier/Service Desk Associate
The Home Depot
04.2020 - 10.2022
Overnight Team Member
Planet Fitness
11.2019 - 03.2020
Sandwich Artist
Subway
12.2018 - 05.2019
Montessori Aide/Administrative Assistant
Peaceful Heights Montessori
08.2017 - 01.2020
Dog Groomer/Cleaner/Assistant/Receptionist
Dig It Dog Grooming
12.2016 - 05.2017
Nanny
Private Family Client
07.2016 - 08.2016
Cashier
Culvers
06.2015 - 09.2015
Newspaper Carrier
Winona Post
08.2014 - 02.2015
High School graduate - Math, Business And Personal Finance Management, Communication, ASL
Woodbury High School
Associate of Arts - Liberal Arts And Sciences
Century College
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