ROSELYN MITCHELL
Elk River,MN
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
6
6
years of professional experience
Work History
Account Install Specialist
Insight Global
06.2025 - 01.2026
- Experienced in Microsoft Excel, Microsoft Teams, RxClaim
- Analyzed and accurately entered corrected benefit plans into the RxClaim system.
- Resolved client submission inquiries and issues promptly and professionally.
- Gathered, organized and input information into digital database.
- Served as a contractor with Prime Therapeutics through Insight Global.
Patient Accounts Resolution Specialist
Allina Health (formerly, department transitioned to Optum Health)
07.2022 - 05.2025
- Analyze and resolve patient billing inquiries, ensuring accuracy and delivering clear explanations
- Acted as a liaison between providers and the organization to resolve billing disputes and service issues.
- Created reports on the status of outstanding cases and communicated results to management team members.
- Provided excellent customer service to providers by offering clear guidance on billing and claims processes.
Patient Access Representative
Essentia Health
11.2020 - 06.2022
- Scheduled and managed patient appointments while adhering to provider availability and clinic protocols
- Verified insurance eligibility and minimized billing discrepancies through accurate data entry
- Provided exceptional customer service, fostering patient satisfaction and effective communication
Personal Care Assistant
Advantage PCA Services
09.2019 - 01.2020
- Monitored and reported changes in clients' health to ensure proper care adjustments
- Maintained detailed records and communicated effectively with healthcare professionals
Education
Bachelor of Science - Sports Management
Winston-Salem State University
Winston-Salem, NC12.2017
Associate of Arts -
Davidson County Community College
Thomasville, NC05.2015
Skills
- Proficient in Epic
- RxClaim
- Data analysis
- Database entry
- Microsoft Word
- Microsoft Excel
- Quickbooks
- Customer service
- Familiarity with medical billing, coding, and insurance processes
- Clear verbal and written communication, often dealing with complex topics
- Providing excellent support and addressing provider concerns effectively
- Understanding of healthcare laws and regulations, including HIPAA, and payer requirements
- Claims processing
- Adaptability to new tools and processes
Timeline
Account Install Specialist
Insight Global
06.2025 - 01.2026
Patient Accounts Resolution Specialist
Allina Health (formerly, department transitioned to Optum Health)
07.2022 - 05.2025
Patient Access Representative
Essentia Health
11.2020 - 06.2022
Personal Care Assistant
Advantage PCA Services
09.2019 - 01.2020
Bachelor of Science - Sports Management
Winston-Salem State University
Associate of Arts -
Davidson County Community College