ROXANE T. PODVIN
Arden Hills
Summary
Hospitality professional with focus on delivering exceptional guest experiences and driving operational efficiency. Known for strong leadership in team collaboration and adaptability to changing needs. Expertise in staff management, customer service, and process optimization. Reliable and goal-oriented, consistently achieving high standards and results.
Overview
8
8
years of professional experience
Work History
Hospitality Leader
Cafe Zupas
10.2025 - Current
- Manage the day-to-day operations of the restaurant
- Develop team members by providing direction and feedback
- Implement unique Café Zupas behaviors that lead to a successful restaurant
- Cultivate a culture of positivity and gratitude within the team
- Form authentic relationships with guests
- Coordinate the team to run happy and well-organized shifts
- Partner with District Mentors to achieve larger company initiatives
Account Coordinator
U.S. Bank, Corporate Payment & Treasury Solutions
06.2021 - 10.2024
- Established and maintained great working relationships with assigned business accounts, serving as the main day to day contact for state agency program administrators (PA).
- Supported state agency program administrators with their corporate card programs by providing technical assistance through phone, and email to ensure positive client experience with our online corporate card management platforms.
- Maintained a high-level of customer service with government clients.
- Provided guidance, recommendations, and solutions to agency inquiries.
- Created requests for files that are appropriate for the public sector client’s ERP.
- Corresponded with state program administrators during state of emergencies is present, to make sure public sector accounts are working accordingly.
- Helped the state program administrators reconcile financial accounts.
General Manager
Panda Express
09.2020 - 06.2021
- Food and beverage costing.
- Trained and delegated duties to team members.
- Processed employee payroll.
- Followed and standard operation procedures.
- Worked with P&L reports.
- Processed AR & AP.
- Provided an excellent customer relationship and satisfaction.
- Made sure goals are attained quarterly.
- Managed all F&B inventories weekly and monthly.
Front Office Manager
Emery Hotel, Autograph Collection by Marriott Operated by Davidson Hotels
01.2020 - 09.2020
- Managed and led all aspects of operations in the front desk, valet service and security department.
- Balanced everyday house account.
- Reviewed daily labor forecast to avoid unwanted team members’ overtime through Hotel Effectiveness.
- Processed payroll for the assigned departments.
- Monitored inventories of minibar and retail shops.
- Responded to guest inquiries, concerns and complaints as needed.
- Maintained a friendly and professional working environment.
- Monitored daily functions of each team member.
- Delegated tasks to team members effectively.
- Coached and trained fellow team members in achieving guest satisfaction.
- Maintained professional guest relationships.
Assistant General Manager
Springhill Suites by Marriott Operated by Arbor Lodging Partners
12.2017 - 07.2019
- Oversaw all aspects of operations in the front desk, human resources, food and beverage, housekeeping, and maintenance department.
- Reviewed and encoded daily revenue report from Fosse to Arbor system.
- Involved in budgeting and forecasting.
- Processed employee payroll.
- Processed accounts payable and account receivable.
- Responded to guest inquiries, concerns and complaints as needed.
- Maintained a friendly and professional working environment.
- Monitored daily functions of each team member.
- Maintained professional guest relationships.
Education
Bachelor of Science - Hotel and Restaurant Management
John B. Lacson University
Philippines01-2013
Skills
- Staff training and development
- Recruitment and hiring
- Sales and marketing
- Guest relations management
- Food and beverage sales
- Employee engagement
- Guest relations
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
Timeline
Hospitality Leader
Cafe Zupas
10.2025 - Current
Account Coordinator
U.S. Bank, Corporate Payment & Treasury Solutions
06.2021 - 10.2024
General Manager
Panda Express
09.2020 - 06.2021
Front Office Manager
Emery Hotel, Autograph Collection by Marriott Operated by Davidson Hotels
01.2020 - 09.2020
Assistant General Manager
Springhill Suites by Marriott Operated by Arbor Lodging Partners
12.2017 - 07.2019
Bachelor of Science - Hotel and Restaurant Management
John B. Lacson University