Roxanne Johnson
Lino Lakes
Summary
28 years professional experience in customer service and office management. Proven track record for being devoted, honest, enthusiastic, optimistic and compassionate. I enjoy being a self-starter, taking pride in my work, and striving to exceed expectations. I am flexible and appreciate collaborating as a team and helping wherever I can.
Overview
22
22
years of professional experience
Work History
Paraeducator, Special Education
Teachers On Call
White Bear Lake
02.2023 - Current
- Supported classroom teachers in creating a positive learning environment for all students.
- Assisted in developing behavior management plans that addressed the specific needs of each student.
- Collaborated with other professionals such as occupational therapists, speech pathologists, psychologists and social workers to provide comprehensive support services to special needs students.
- Encouraged participation from all students by using positive reinforcement techniques.
- Helped students learn to persevere with challenging tasks and build resilience to help foster their love for learning.
Licensed Cosmetologist
Self-employed
Lino Lakes
05.2012 - Current
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Educated clients on proper at-home care techniques and products to extend the life of their services.
- Created an inviting atmosphere for all customers by providing friendly customer service.
- Performed administrative tasks related to managing customer accounts and payment processing.
- Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
- Attended continuing education courses in order to stay up-to-date on the latest techniques in the industry.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Licensed In-Home Daycare Provider
Self-employed
White Bear Lake
01.2007 - 09.2019
- Engaged with parents on a regular basis providing updates on their child's growth and development.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Developed and implemented daily curriculum to ensure children's physical, emotional, intellectual, and social needs were met.
- Organized field trips to local parks or other educational places to provide an opportunity for learning outside the home.
- Participated in professional development programs such as first aid training and CPR certification.
- Enforced discipline when needed in a positive manner that promoted self-esteem building among the children.
- Maintained a clean and organized daycare space while following health and safety regulations.
Administrative Assistant
Restore Medical
Roseville
01.2003 - 01.2007
- Composed letters, memos, reports, emails, presentations and other written correspondence.
- Managed database systems containing customer contact and billing information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed invoices for payment using accounting software applications.
- Managed office supplies inventory and placed orders when necessary.
- Proofread content for typo-free emails and documentation.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Education
Certified Lash Artist -
JB Lashes
04-2015
Licensed Cosmetologist -
Regency Beauty Institute
Maplewood, Mn05-2012
GED -
North Senior High School
North Saint Paul, MN01-1999
Skills
- Exceptional customer service
- Proficient office management
- Collaborative and team-oriented
- Problem-solving aptitude
- Organization and prioritization
- Resilient and resourceful
- Motivating and inspiring
References
References available upon request.
Timeline
Paraeducator, Special Education
Teachers On Call
02.2023 - Current
Licensed Cosmetologist
Self-employed
05.2012 - Current
Licensed In-Home Daycare Provider
Self-employed
01.2007 - 09.2019
Administrative Assistant
Restore Medical
01.2003 - 01.2007
Certified Lash Artist -
JB Lashes
Licensed Cosmetologist -
Regency Beauty Institute
GED -
North Senior High School