Summary
Overview
Work History
Education
Skills
Timeline
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Roxene Curless

Saint Cloud,MN

Summary

Dynamic retail professional with proven expertise in customer service and cash handling at Shoe Show Inc. Recognized for enhancing customer satisfaction through effective complaint resolution and mentoring junior staff. Skilled in inventory management and POS operations, ensuring accuracy and efficiency in daily transactions while fostering a collaborative team environment.

Overview

2
2
years of professional experience

Work History

Key Holder

Shoe Show Inc
11.2023 - Current
  • Assisted in managing daily store operations and maintaining stock levels. Process Shipment up to 150 boxes each week (each containing 12-50 boxes of shoes)
  • Supported customer service initiatives, addressing inquiries and resolving issues promptly.
  • Learned to operate point-of-sale systems for efficient transaction processing.
  • Collaborated with team members to ensure cleanliness and organization of the sales floor.
  • Participated in inventory management practices, conducting regular stock counts.
  • Engaged with customers to promote brand loyalty and repeat business.
  • Adapted quickly to changing priorities and learned new procedures efficiently.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.

Education

Associate Degree in Business - Micro To Macro Business Practices

Kaplan University
Davenport, IA

High School Diploma -

Havana High School
Havana, IL
05-2011

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Workplace safety
  • Bank deposits
  • Daily reporting
  • Inventory monitoring
  • Task delegation
  • Store recovery processes
  • Retail operations
  • Inventory and stocking
  • POS terminal operation

Timeline

Key Holder

Shoe Show Inc
11.2023 - Current

Associate Degree in Business - Micro To Macro Business Practices

Kaplan University

High School Diploma -

Havana High School

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Roxene Curless