Roza Suragan
Customer Service Representative
Ulan Bator
Summary
Dynamic customer service professional with a proven track record at Trade And Development Bank, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I excel in high-pressure environments, ensuring client satisfaction and fostering strong relationships. Committed to delivering exceptional service and driving sales growth.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Trade And Development Bank
01.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Accountant
Emphasoft LLC
09.2022 - 11.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Sales Assistant
Bishrelt International LLC
10.2021 - 05.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Cashier
Premium Nexus JSC
12.2019 - 02.2020
Education
Bachelor of Science - Banking And Finance
University of The Humanities
Ulan Bator, Mongolia 04.2001 -
High School Diploma -
Darin Complex High School
Bayan-Ulgii 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Adaptability
Teamwork & communication
Timeline
Customer Service Representative
Trade And Development Bank
01.2023 - Current
Accountant
Emphasoft LLC
09.2022 - 11.2022
Sales Assistant
Bishrelt International LLC
10.2021 - 05.2022
Cashier
Premium Nexus JSC
12.2019 - 02.2020
Bachelor of Science - Banking And Finance
University of The Humanities
04.2001 -
High School Diploma -
Darin Complex High School
04.2001 -
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