RUTHIE DIXON
New Hope
Summary
Dynamic and adaptable HR professional with extensive experience in surrogacy and egg donor program coordination. Proficient in employee scheduling, training, onboarding, and compliance, while expertly managing complex workflows and facilitating surrogate and donor matches to support intended parents. Committed to driving process improvements, CRM implementation, and fostering cross-functional collaboration to enhance operational efficiency and align with strategic initiatives. Unique insights gained from being a five-time surrogate enrich the ability to provide exceptional client support and engagement, blending professional expertise with genuine empathy.
Overview
12
12
years of professional experience
Work History
Surrogacy, Remote
IARC Surrogacy
10.2025 - Current
- Manage and optimize donor cycle operations for Egg Donation, Inc., improving process efficiency and coordination.
- Oversee donor-intended parent matching and coordinated comprehensive donor cycle management from initiation to completion.
- Manage relationships with donors and intended parents while collaborating with fertility clinics to maintain clear communication and compliance standards.
Screening and Matching Coordinator
IARC Surrogacy
10.2024 - 10.2025
- Coordinated full surrogate screening, including intake calls, form review, background checks, and profile preparation.
- Managed intended parent waitlist and facilitated match calls, ensuring legal compatibility and clinic approval of medical records.
- Assisted with social media to support agency outreach and engagement.
Surrogate Coordination & Marketing Manager
IARC Surrogacy
08.2021 - 02.2024
- Directed team of coordinators in recruiting, educating, and executing screening processes for potential surrogates.
- Formulated and executed strategic plans for surrogate coordination department to define and attain measurable goals effectively.
- Conducted thorough reviews of medical records to ensure accuracy and completeness.
- Oversaw SEO strategy with external agency while creating blog content and guiding marketing decisions to enhance agency visibility.
- Managed social media advertising campaigns to drive engagement and brand awareness.
Lead Surrogate Coordinator
IARC Surrogacy
05.2017 - 08.2021
- Served as primary point of contact for the Surrogate Coordination department, managing day-to-day operations, team initiatives, and onboarding/training for new staff.
- Coordinated surrogate recruitment processes, ensuring compliance with legal and ethical standards.
- Helped drive the agency rebranding, including name change and development of a redesigned website, and played a central role in implementing a CRM system to streamline operations.
Human Resources
Target
09.2014 - 11.2023
- Supported executive team leads in optimizing performance management and employee development to ensure seamless store operations.
- Directed daily HR operations, encompassing onboarding, orientation, payroll coordination, and record-keeping for over 200 employees.
- Coordinated employee schedules and training for assigned shifts, including full overnight coverage, while maintaining payroll and compliance standards.s.
Education
Master of Business Administration - Human Resources Management
Colorado Technical University
Bachelor of Science - Marketing & Management
Montclair State University
Skills
- Leadership & Team Coordination
- Client relationship management
- Operational workflow optimization
- Effective conflict resolution
- Innovative problem-solving
Websites
Timeline
Surrogacy, Remote
IARC Surrogacy
10.2025 - Current
Screening and Matching Coordinator
IARC Surrogacy
10.2024 - 10.2025
Surrogate Coordination & Marketing Manager
IARC Surrogacy
08.2021 - 02.2024
Lead Surrogate Coordinator
IARC Surrogacy
05.2017 - 08.2021
Human Resources
Target
09.2014 - 11.2023
Master of Business Administration - Human Resources Management
Colorado Technical University
Bachelor of Science - Marketing & Management
Montclair State University