Ryah Branch
Minneapolis
Summary
Dynamic professional with a proven track record in customer service and client relations, honed across roles at Kelly Services and other leading companies. Excelled in using CRM software to enhance client satisfaction and efficiently managed policy renewals, demonstrating exceptional professionalism and critical thinking. Skilled in team collaboration and active listening, consistently achieving high customer loyalty rates.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Kelly Services
05.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Utilized CRM software to manage client relationships.
Personal Care Aide Assistant
Best Care Agency
01.2022 - 05.2023
- Facilitated patient-centered meetings with patients' clinical and natural supports.
- Collaborated effectively with fellow Personal Care Aide Assistants when sharing caregiving responsibilities during shifts or transitions of care periods.
- Assisted clients with mobility devices such as wheelchairs or walkers, promoting safe usage and optimal independence levels.
- Provided emotional support to clients and their families, fostering positive relationships and open communication.
- Monitored vital signs and reported any changes in health status promptly to supervising nurse or physician.
Customer Service Representative
Comcast, Xfinity
08.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Minneapolis Online
Minneapolis 06-2020
Skills
- Customer service
- Professionalism and ethics
- Client relations
- Quotes and sales
- Active listening
- Critical thinking
- Data entry
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
Timeline
Insurance Agent
Kelly Services
05.2022 - Current
Personal Care Aide Assistant
Best Care Agency
01.2022 - 05.2023
Customer Service Representative
Comcast, Xfinity
08.2019 - 01.2022
High School Diploma -
Minneapolis Online
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