RYAN BURTON
Tampa,FL
Summary
Skilled in store operations and customer relationships, leveraging problem-solving and team leadership to drive efficiency and profitability. Proficient in financial analysis and policy enforcement, ready to transition into a Financial Advisor role. Dedicated and organized individual with solid work ethic, skilled at overseeing daily store operations, managing inventory, and leading team to achieve sales targets. Conscientious approach ensures minimal errors and quick completion of tasks, while methodical strategies contribute to maintaining order and delivering consistent results. Committed to supporting clients with informed advice and strategic planning to achieve financial goals.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Agent
New York Life Insurance Co
04.2026 - Current
- Managed client relationships to ensure satisfaction and retention.
- Analyzed insurance policies to provide tailored solutions for clients' needs.
- Conducted comprehensive market research to identify emerging trends and opportunities.
- Developed training materials for new agents, enhancing onboarding process efficiency.
Assistant Store Leader
Scheels
06.2019 - 04.2026
- Identified areas where processes could be improved upon for greater efficiency.
- Maintained accurate records of daily sales, deposits, and inventory levels.
- Analyzed financial reports to identify opportunities for cost savings or increased profitability.
- Provided guidance on proper cash handling techniques according to company policy.
- Ensured all necessary paperwork was completed accurately prior to submitting it for approval.
- Utilized strong problem-solving skills to quickly resolve customer issues.
- Inspected merchandise displays regularly to ensure all items were properly labeled and arranged.
- Monitored employee productivity on the sales floor to ensure compliance with company standards.
- Performed daily opening and closing duties such as cashing out registers, setting alarms, and checking safety equipment.
- Trained new employees in company policies, procedures, and customer service standards.
- Organized promotional events such as special sales or sampling days to generate interest in products.
- Created weekly schedules for staff that maximized efficiency while minimizing labor costs.
- Conducted regular performance reviews with store personnel to ensure goals were met.
- Responded promptly to customer inquiries via phone calls or emails in a friendly manner.
- Demonstrated ability to lead and motivate a team of store associates.
- Assisted customers with product selection decisions through knowledgeable recommendations.
- Utilized daily sales reports to direct and prioritize tasks.
- Arranged and display merchandise to promote sales.
Server
Carlos O' Kelleys
05.2017 - 07.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Education
Associate in Science (A.S.) - Business
Rochester Community & Technical College
Rochester05.2026
Skills
- Store operations
- Customer relationships
- Recruiting and hiring
- Employee management
- Team development
- Staff management
- Task delegation
- Policy enforcement
- Stock management
- Sales promotions
- Sales coaching
Accomplishments
Played 3 Years of college football at JUCO level and Division 2 level.
Certification
Holds the SIE and Life & Health Insurance licenses.
Timeline
Agent
New York Life Insurance Co
04.2026 - Current
Assistant Store Leader
Scheels
06.2019 - 04.2026
Server
Carlos O' Kelleys
05.2017 - 07.2019
Associate in Science (A.S.) - Business
Rochester Community & Technical College
AWARDS
Scheels sales trip winner (Top 5% in the company)