Ryan D. Pearson

Led a team of 8 Customer Success Managers in the Commercial Market Space (ARR ranging from $50K to $250K). Responsible for Customer lifecycle from acceptance call through renewal. Managed an Upsell and Churn forecast on a monthly/quarterly basis with high focus on forecasting accuracy.

• Conducted regular account reviews to identify areas of opportunity for upselling or cross-selling product offerings.
• Served as an escalation point for resolving customer issues.
• Established team priorities and monitored performance.
• Developed and maintained long-term client relationships for increased retention and revenue growth.
• Managed churn by proactively identifying at-risk accounts and implementing get well plans.

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FY26 - $9.8M in ARR - 98% of quota

FY25 - $9.5M in ARR - 112% of quota

FY24 - $8.2M in ARR - 92% of quota

FY23 - $7.9M in ARR - 106% of quota

FY22 - $1.3M in ARR - 129% (2 quarters)

Regional Director of Sales leading 7 Sales Reps in the Mid-Market/SMB Applications space (Under $2B Customer Revenue). Specializing in ERP, HCM, EPM and PLM solutions for corporations in the Western Region of the United States.

• Developed and implemented sales strategies that increased market penetration.
• Monitored staff performance by actively engaging in and observing day-to-day activities.
• Facilitated quarterly business reviews with stakeholders to assess progress and adjust strategic plans accordingly.

FY21 - $15.5M in Sales, 119% of quota

FY20 - $11.5M in Sales, 72% of quota (Covid Year)

FY19 - $16.5M in Sales, 116% of quota.

FY18 - $17.4M in sales, 177% of quota.

Responsible for selling software to prospective/existing customers. Focused on mid-sized, strategic accounts. Managed entire sales cycle from lead generation, resource allocation, presentation, account strategy to forecasting and ultimately pricing and contract negotiation.

Consistently overachieved quarterly and yearly goals of $1.4M in license sales. Additional responsibilities included:

• Developed and executed sales strategies to increase revenue growth.
• Cultivated strong relationships with clients.
• Analyzed customer needs to tailor solutions that align with organizational goals and objectives.
• Mentored junior sales staff, providing guidance on best practices and performance improvement techniques.
• Negotiated contracts with clients, ensuring alignment with company policies while achieving favorable terms for both parties.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.