Ryan DuBay
Maple Grove
Summary
Highly skilled phlebotomist with 5 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing them for further analysis. Care-focused Phlebotomist bringing a 5-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient needs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Senior Phlebotomist
Octapharma Plasma
11.2022 - Current
- Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
- Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
- Served as a knowledgeable resource for donors regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
- Organized inventory of supplies, resulting in less waste and more efficient use of resources.
- Assisted in the departmental policies and procedures, ensuring compliance with regulatory requirements and accreditation standards.
Plasma Center Technician
Biolife Plasma
11.2018 - 11.2022
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
- Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
- Supported fellow technicians during busy periods or absences, demonstrating adaptability in various roles throughout the center.
Interpreter
Minnesota Historical Society
04.2017 - 10.2018
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
Education
MBA - Business Administration
Southern New Hampshire University
Hooksett, NH05.2026
Bachelor of Arts - History
Northern Michigan University
Marquette, MI12.2016
Skills
- Order of draw
- Blood collection techniques
- Needle disposal
- Leadership Qualities
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Active Listening
Timeline
Senior Phlebotomist
Octapharma Plasma
11.2022 - Current
Plasma Center Technician
Biolife Plasma
11.2018 - 11.2022
Interpreter
Minnesota Historical Society
04.2017 - 10.2018
MBA - Business Administration
Southern New Hampshire University
Bachelor of Arts - History
Northern Michigan University
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