Ryan Duffy
Bloomington
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Romano's Macaroni Grill. Achieved high customer satisfaction through effective guest engagement and upselling techniques, while maintaining a clean and welcoming environment. Proficient in cash handling and training new staff, contributing to overall team success.
Overview
15
15
years of professional experience
Work History
Server
Romano's Macaroni Grill
02.2006 - 09.2011
- Provided excellent customer service by promptly taking and delivering food orders.
- Assisted with menu knowledge to enhance guest dining experience and satisfaction.
- Maintained cleanliness of dining area, ensuring a welcoming environment for patrons.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Server
Mozza Mia
10.2011 - 02.2016
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Melting Pot
07.2017 - 04.2021
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
High School Diploma -
Benilde St. Margaret's
St. Louis ParkSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Melting Pot
07.2017 - 04.2021
Server
Mozza Mia
10.2011 - 02.2016
Server
Romano's Macaroni Grill
02.2006 - 09.2011
High School Diploma -
Benilde St. Margaret's