Ryan Forsman
Clear Lake,MN
Summary
Dedicated and diligent professional with a strong ability to excel in a collaborative work environment. Skilled at surpassing set objectives in customer service, sales, events, and management. Demonstrates versatility and adaptability in various roles. Committed to contributing talents to a team atmosphere and strategically identifying opportunities to consistently exceed performance expectations.
Overview
11
11
years of professional experience
Work History
Sales Event Lead
AT&T
08.2023 - Current
- Responsibilities: Coordinate events that will generate sales through retail.
- Coordinate all aspects of events and deployments with a focus on FirstNet Subscriber Paid customers,
- Train Retail on how to find events and close a sales funnel.
- Achievements: Coordinated several 100+ line deployments for FirstNet Government, Platinum Business, Global.
- Generated over 30 Gross adds at 1 event. Coordinated schedules and timelines for events.
Retail Store Manager II
AT&T
11.2022 - 08.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Signature Sales Executive
AT&T
07.2021 - 11.2022
- Booked Events to generates new sales of AT&T products.
- Added and maintained relationships with the Business, FirstNet and Global Partners.
- Grew marketshare with strategic events, partnerships and outreach.
- Presented benefits of AT&T solutions to business leaders in order to gain access to the business' employees.
- Achieved and exceeded sales objectives.
- Used established systems, processes and procedures to track and report activity
Integrated Solutions Consultant
AT&T Coon Rapids
01.2018 - 07.2021
- Work with our existing customers to provide service and find additional AT&T products they can benefit from
- Manage a funnel of leads effectively showing consistent performance
- Offered help to coworkers whenever possible and help train new employees
- Top performer, I always perform at a level above the goals put in front of me!
- Assisted my immediate supervisor and other leadership with extra tasks including filling in when they were out, organized and run team calls, helped with team members when they had a question and solve escalations
- Developed partnerships with members of the National Business and FirstNet teams, assisted with Subscriber Paid activations, went on deployments and helped with customer education
- Cold called local businesses
- Reached out to FirstNet agencies to schedule meetings where I educate and sign up eligible customers and their families.
- Defined and described logistics of proposed projects to customers.
- Exceeded 50 Lines in a month with a goal of 20.
Mobile Expert
T-Mobile Saint Cloud
04.2016 - 01.2018
- Built relationships with customers to increase likelihood of repeat business
- Engaged with customers in a sincere and friendly manner
- Responded to customer questions and requests in a prompt and efficient manner
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Contributed to team success by exceeding set goals.
Head Night Audit/Front Desk
Hampton Inn, Suites
03.2014 - 01.2018
- Saint Cloud
- Greeted and welcomed all hotel guests with a smile
- Recruited and trained Several new members of the guest service team
- Processed 30-80 telephone and walk-in reservations per day
- Resolved service-related problems in a timely manner
- Improved customer service ratings through the way i carried myself on a daily basis, interacting with guests and working to better the environment that i worked in with every opportunity given.
Education
High School Deploma -
Clear Lake Academy
Clear Lake, MN05.2015
Skills
- Sales and Market Development
- Expense Reporting
- Persuasive Selling
- Service Promotions
- Sales Presentations
- Lead Development
- Prospecting Skills
- Problem Resolution
- People Skills
- Friendly, Positive Attitude
- Critical Thinking
Timeline
Sales Event Lead
AT&T
08.2023 - Current
Retail Store Manager II
AT&T
11.2022 - 08.2023
Signature Sales Executive
AT&T
07.2021 - 11.2022
Integrated Solutions Consultant
AT&T Coon Rapids
01.2018 - 07.2021
Mobile Expert
T-Mobile Saint Cloud
04.2016 - 01.2018
Head Night Audit/Front Desk
Hampton Inn, Suites
03.2014 - 01.2018
High School Deploma -
Clear Lake Academy
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