Ryan Schmitt
WATERTOWN
Summary
Experienced Service Advisor with a proven track record of delivering exceptional customer service and support. Highly organized multi-tasker adept at managing multiple priorities and driving efficiency. Committed to continuous improvement and embracing new challenges to enhance service delivery.
Overview
25
25
years of professional experience
Work History
Service Advisor
Jaguar Land Rover Mpls
Golden Valley
08.2010 - Current
- Scheduled service appointments and managed daily service department workflow.
- Maintained communication with customers regarding service status and updates.
- Processed customer payments and handled billing inquiries efficiently.
- Educated customers about vehicle maintenance and recommended service options.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Followed up with existing customers regarding past services performed on their vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Real Estate Sales Associate
Coldwell Banker
Wayzata
08.2000 - 02.2008
- Assisted clients in property searches and scheduled viewings.
- Provided information on local real estate market trends and property values.
- Coordinated open houses and managed visitor registrations during events.
- Maintained accurate records of client interactions and property inquiries.
- Assisted clients in obtaining financing from banks or other lending institutions.
- Conducted market research to identify trends and potential customers.
Education
High School Diploma -
Wayzata
Wayzata, MN06-1997
Skills
- Service scheduling
- Customer communication
- Billing management
- Vehicle maintenance education
- Complaint resolution
- Customer relationship management
- Effective communication
- Team player mentality
- Multitasking and organization
- Customer retention
- Teamwork
Affiliations
- Coaching youth sports. I've coached hockey for many years and have a passion for teaching kids the game of hockey
References
References available upon request.
Timeline
Service Advisor
Jaguar Land Rover Mpls
08.2010 - Current
Real Estate Sales Associate
Coldwell Banker
08.2000 - 02.2008
High School Diploma -
Wayzata