Ryan Wall
Eagan
Summary
Creative retail manager focused on enhancing store operations through effective team mentoring and strategic merchandising. Drives sales growth by optimizing inventory management and implementing innovative customer service practices. Strong communicator dedicated to fostering a positive work environment and resolving customer inquiries quickly.
Overview
10
10
years of professional experience
Work History
Store Manager
Erik’s Bike Shop
2023.07 - Current
- Oversaw daily store operations and ensured smooth workflow.
- Developed strategies to maximize sales and profitability.
- Trained and mentored staff on customer service best practices.
- Implemented employee scheduling to optimize staffing efficiency.
- Recruited, trained and supervised new employees.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Resolved customer complaints in a timely manner.
- Handled customer inquiries and resolved issues promptly.
- Developed visual merchandising strategies to enhance product displays.
Assistant Store Manager
Erik’s Bike Shop
2018.07 - 2023.07
- Executed daily operations, managing inventory and processing shipments to ensure smooth store functionality
- Collaborated with staff to enhance customer satisfaction and contribute to store profitability
- Utilized verbal skills to engage customers and accurately assess needs and requirements
Store Manager
GNC
2017.06 - 2018.04
- Lead and trained staff on how to be efficient in operations to make the store successful
- Managed inventories, store needs replenishment, and processing shipments
- Took charge of merchandising the store to make it presentable and to showcase premium products
Sales Associate
GNC
2016.09 - 2017.06
- Daily duties involved cleaning and organizing
- Tasked with knowing in depth technologies of products and presenting these to customers
Sales Associate
Rogers & Hollands Jewelers
Madison
2017.02 - 2017.05
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Executed daily recovery tasks to maintain cleanliness and organization, supporting an efficient shopping environment.
Sales Associate
Dicks Sporting Goods
Madison
2016.03 - 2017.02
- Engaged customers in friendly, professional dialogue to identify needs and enhance shopping experience.
- Executed daily recovery tasks to maintain cleanliness and organization of product displays.
- Curated merchandise with signage and appealing displays to drive sales and reduce overstock.
Education
Bachelor of Business Administration - Business Management
UW Eau Claire
Eau Claire, WI2023-05
Associate of Science - Business Management- Transfer Program
Madison College
Madison, WI2020-05
Associate of Criminal Justice - Law Enforcement
Madison College
Madison, WI2018-05
High School Diploma -
DeForest Area High School
De Forest, WI2015-06
Skills
- Retail Operations
- Marketing and Promotions
- Strategic Merchandising
- Work Planning and Prioritization
- Team Building and Leadership
- Organization
- Problem-Solving
- Critical Thinking
- Creative Thinking
- Communication
- Relationship Building
- Inventory Management
Timeline
Store Manager
Erik’s Bike Shop
2023.07 - Current
Assistant Store Manager
Erik’s Bike Shop
2018.07 - 2023.07
Store Manager
GNC
2017.06 - 2018.04
Sales Associate
Rogers & Hollands Jewelers
2017.02 - 2017.05
Sales Associate
GNC
2016.09 - 2017.06
Sales Associate
Dicks Sporting Goods
2016.03 - 2017.02
Bachelor of Business Administration - Business Management
UW Eau Claire
Associate of Science - Business Management- Transfer Program
Madison College
Associate of Criminal Justice - Law Enforcement
Madison College
High School Diploma -
DeForest Area High School