Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
References
Timeline
Accomplishments
Work Availability
Work Preference
Languages
Software
Interests
Quote
Generic
Ryshaun Rhodes

Ryshaun Rhodes

Brooklyn Park

Summary

Customer service professional recognized for exceptional productivity and efficiency in task execution. Specialized in conflict resolution, data entry, and customer relationship management. Strong communication and problem-solving skills contribute to positive customer experiences and outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Experience Representative

Allina Health
Coon Rapids
10.2024 - Current
  • Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
  • Followed up with patients regarding upcoming appointments.
  • Adjusted schedules as needed due to cancellations or delays.
  • Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
  • Encouraged and improved cross-department internal communication.
  • Resolved customer inquiries in a timely manner.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
  • Set and confirmed customer appointments.
  • Provided reminder calls to clients prior to scheduled visits.

Retirement Specialist II

Principal Financial Group
Des Moines
06.2021 - 10.2022
  • Explained retirement benefits and interpreted plan details to clients effectively.
  • Answered high volume of incoming calls, resolving customer inquiries promptly.
  • Calculated and prepared retirement benefit amounts for accurate distribution.
  • Processed retirement benefit applications, loans, hardship withdrawals, and enrollments efficiently.
  • Facilitated rollovers from old employer-sponsored plans for retiring employees.
  • Assisted customers in understanding tax implications of retirement savings options.
  • Analyzed financial information to develop strategies aligned with clients' objectives.
  • Identified customer needs swiftly to provide tailored solutions.

Retirement Specialist

Wells Fargo
Roseville
05.2018 - 06.2021
  • Explained retirement benefits and calculated payment amounts for applicants.
  • Processed retirement benefit applications, loans, and hardship requests efficiently.
  • Responded to high-volume incoming calls while addressing customer inquiries promptly.
  • Assisted customers in understanding tax implications of retirement savings options.
  • Maintained knowledge through ongoing education and advanced training programs.
  • Identified customer needs quickly to enhance service delivery.
  • Resolved issues effectively, promoting high customer satisfaction through friendly support.
  • Supported customer requests, ensuring clear communication and assistance.

Contractor

Robert Half
Roseville
10.2017 - 05.2018
  • Guided participants through online enrollment processes for 401k, supplying pensioners with critical details on address modifications, death notifications, check halts and reissues, along with pension statement access.

Advantage Coordinator

SAMS CLUB / LOCAL
Fridley
04.2015 - 05.2017
  • Providing information regarding business, savings and plus memberships to potential members. Setting up and organizing events to promote memberships outside of the club as well as in club, processing cash, checks and credit, updating memberships, renewing memberships and finding new prospects.
  • Occasionally assisting member services when needed
  • Provided product knowledge training for new employees to ensure a high level of service to customers.
  • Developed and maintained customer relationships to ensure customer satisfaction.
  • Ensured customer satisfaction by providing timely resolution to customer issues.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

PCA Personal Care Assistant

AAA Best Care INC
Roseville
08.2014 - 11.2014
  • Maintained confidentiality of clients' health information to ensure privacy compliance.
  • Fostered relationships with clients' family members to support overall well-being.
  • Facilitated bathing for clients, enhancing hygiene and promoting relaxation.
  • Assisted clients with toileting, ensuring dignity and comfort throughout the process.
  • Supported clients in the use and maintenance of prosthetics and orthotics for improved mobility.
  • Engaged clients in recreational activities such as reading and board games for mental stimulation.
  • Performed housekeeping tasks to keep client areas clean and sanitized.
  • Managed meal preparation and shopping to promote nutritional health according to dietary needs.

Bus Driver/ Reservationist

First Transit
Roseville
04.2013 - 06.2014
  • Facilitated safe boarding and alighting of passengers by opening vehicle doors.
  • Collected transport fares based on distance, regulations, and other variables.
  • Ensured timely conveyance of passengers while adhering to designated routes and traffic regulations.
  • Maintained cleanliness of vehicles through regular washing and interior upkeep.
  • Conducted routine vehicle inspections, reporting electrical and mechanical faults promptly.
  • Assisted elderly or disabled passengers with boarding, seating, and luggage handling.
  • Greeted passengers warmly, providing route updates and schedule information.
  • Utilized GPS navigation to optimize route efficiency and avoid delays.

Direct Care Staff

COMMUNITY LIVING OPTIONS
Zimmerman
03.2013 - 03.2014
  • Supported individuals with daily living tasks, ensuring safety and comfort.
  • Assisted clients with bathing, dressing, grooming, and eating.
  • Managed home tasks including meal preparation, grocery shopping, and cleaning.
  • Transported clients to medical appointments and social events.
  • Administered medications as prescribed by healthcare professionals.
  • Reported client condition changes to facilitate timely nursing intervention.
  • Documented vital signs, behaviors, and dietary habits for accurate records.
  • Fostered strong relationships with clients and families to promote trust.

PCA Personal Care Assistant

All About Caring
Rush City
11.2011 - 03.2012
  • Facilitated self-directed living for individuals with disabilities, promoting community engagement and inclusion.
  • Encouraged positive attitudes and behaviors to enhance social integration within the community.
  • Provided assistance with daily living activities as needed to support client independence.
  • Performed light housekeeping tasks, including changing bed linens, doing laundry, and vacuuming.
  • Maintained detailed records of daily client care services delivered for accountability.
  • Supported clients in achieving personal goals through tailored guidance and encouragement.
  • Promoted community involvement by fostering connections and opportunities for participation.
  • Assisted with meal preparation and other household tasks to enhance quality of life.

Direct Support Professional (DSP)

Provide Care, Inc.
North Branch
04.2011 - 11.2011
  • Provide supervision and guidance for residents during skills building activities
  • Develop and implement individual treatment plans for residents
  • Assist with daily living activities, including preparing meals and assisting with personal hygiene
  • Update resident case notes on a daily basis a rapport with residents and cultivate a safe and supportive relationship
  • Accompanied or transported clients to appointments, errands and social activities.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Facilitated social interactions between participants and their peers in the community.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Accompanied individuals on outings to promote independence and integration into the community.

Education

Grandview Sr. High School -

Grandview Sr. High School
Grandview, MO
05-2008

Skills

  • Problem resolution
  • Adaptability
  • Team collaboration
  • Work ethic
  • Self-motivation
  • Stress management
  • Critical thinking
  • Leadership
  • Bus operation and driving
  • Logistics management
  • Medical terminology
  • Caregiving services

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Customer focus & orientation, Proficient, 11/01/22
  • Basic computer skills, Familiar, 11/01/22
  • Written communication, Familiar, 11/01/22
  • Verbal communication, Proficient, 11/01/22
  • Sales skills, Familiar, 11/01/22

References

References available upon request.

Timeline

Customer Experience Representative

Allina Health
10.2024 - Current

Retirement Specialist II

Principal Financial Group
06.2021 - 10.2022

Retirement Specialist

Wells Fargo
05.2018 - 06.2021

Contractor

Robert Half
10.2017 - 05.2018

Advantage Coordinator

SAMS CLUB / LOCAL
04.2015 - 05.2017

PCA Personal Care Assistant

AAA Best Care INC
08.2014 - 11.2014

Bus Driver/ Reservationist

First Transit
04.2013 - 06.2014

Direct Care Staff

COMMUNITY LIVING OPTIONS
03.2013 - 03.2014

PCA Personal Care Assistant

All About Caring
11.2011 - 03.2012

Direct Support Professional (DSP)

Provide Care, Inc.
04.2011 - 11.2011

Grandview Sr. High School -

Grandview Sr. High School

Accomplishments

  • Supervised team of 25 staff members.
  • Collaborated with team of 8 in the development of Credit signups and Member upgrades

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Work-life balanceCompany CultureCareer advancementFlexible work hoursPaid sick leavePersonal development programsHealthcare benefitsPaid time off

Languages

English
Native language

Software

Epic

Microsoft

Microsoft teams

Interests

Volunteer work

Traveling

Music

Photography

Dance

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Ryshaun Rhodes