Sadie Nonweiler
Chaska
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Supervisor
FedEx:Ground
Shakopee, MN
11.2024 - Current
- Conducted performance evaluations to identify training needs and foster staff development.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Implemented continuous improvement initiatives that enhanced productivity and reduced operational costs.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Financials Professional Specialist
Allianz Life Insurance
Golden Valley, USA
01.2017 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Incoming/Outgoing calls providing benefit information to Agents on life, long-term care insurance policies and fixed annuity contracts
- Submitted requests, processed quotes and email requests, answered policy questions of coverage, premiums, withdrawals and product information
- Collaborated with cross-functional teams to develop innovative solutions tailored to client needs.
- Collected, arranged, and input information into database system.
Customer Service Representative
Waytek Inc
Chanhassen, USA
01.2013 - 01.2017
- Gathered information from customer and processed orders over the phone
- Entered all incoming email and fax purchase orders throughout the day
- Transferred incoming calls to appropriate department when needed
- Assisted customers with lead times, pricing and shipping costs
- Provided assistance to customers in resolving a variety of issues
National Answering Service Representative
Medtronic
Columbia Heights, USA
01.2012 - 01.2013
- Received inbound calls redirected from multiple client switchboards
- Provided assistance to customers, answered questions and responded to complaints
- Referred unresolved customer grievances to designated departments for further investigation
- Maintained productivity and quality standards at all times.
Education
Bachelors - Business Management
Rasmussen College
MN12-2021
High School Diploma -
McLeod West High School
Brownton, MN06-2004
Skills
- Call center experience
- Customer relations
- Data entry
- Quickbooks
- Microsoft Office
- Excel
- PowerPoint
- Outlook
- Management
- Productivity management
- Safety oversight
- Warehouse operations
Certification
- Certified Recruiter: HR from Scratch Academy
- Full Cycle Recruiting Training
- ATS navigation
- Technical Sourcing
- Linkedin Recruiter
- Indeed Hire
Timeline
Operations Supervisor
FedEx:Ground
11.2024 - Current
Financials Professional Specialist
Allianz Life Insurance
01.2017 - Current
Customer Service Representative
Waytek Inc
01.2013 - 01.2017
National Answering Service Representative
Medtronic
01.2012 - 01.2013
High School Diploma -
McLeod West High School
Bachelors - Business Management
Rasmussen College
Cleaning Experience
5, House/Office Vacuum, Mop, Trash, Dust, Plus a variety of tasks