Sagal Yusuf
Rochester
Summary
Dynamic administrative professional with a proven track record at Alpha Group Home Services, excelling in organizational abilities and clear communication. Successfully enhanced office efficiency through effective file management and project planning, while fostering strong interpersonal relations and providing exceptional customer service. Adept at conflict mediation and training, ensuring a collaborative work environment. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Alpha Group Home Services
Rochester
01.2025 - Current
- Developed and maintained filing systems for confidential documents and records.
- Compiled data from various sources into organized reports for review by management team.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research on various topics as requested by management.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Monitored progress on projects and identified potential issues or delays before they occurred.
- Created agendas for weekly team meetings and took minutes during the meeting sessions.
Leasing Representative
Pedcor Management
Rochester
09.2023 - 01.2025
- Performed regular inspections of leased units to ensure proper maintenance was being done.
- Collected rent payments from tenants on a timely basis.
- Provided administrative support to property management staff.
- Responded to inquiries regarding rental availability via phone, email or in person.
- Processed applications for prospective tenants including background checks and credit verifications.
- Maintained accurate records for all tenant transactions.
- Assisted in the preparation of lease agreements and other documents.
- Coordinated showings of properties with potential tenants.
- Monitored daily financial activity related to leasing operations.
- Greeted prospective tenants and provided them with rental information.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Responded to tenant requests for maintenance services in a timely manner.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
Lead Direct Support Professional
Sevita
Rochester
08.2022 - 09.2023
- Supervised medication administration according to prescribed instructions from a physician or nurse practitioner.
- Reviewed client documentation prior to submission for accuracy and completeness.
- Assisted clients with developing social skills by engaging them in community activities such as volunteering or recreational outings.
- Provided crisis intervention during emergency situations and de-escalated difficult behaviors when needed.
- Encouraged independence among clients while promoting their self-advocacy skills.
- Maintained accurate records of services provided to clients and updated them regularly.
- Mentored new employees on job duties associated with being a lead DSP.
- Coordinated medical appointments and monitored health care needs of clients.
Direct Support Professional
Cardinal of Minnesota
Rochester
12.2019 - 07.2022
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Accompanied individuals on outings to promote independence and integration into the community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Tracked and reported clients' progress based on observations and conversations.
Education
Bachelor of Science - Business Administration And Management
Metropolitan State University
Saint Paul, MN12-2024
High School Diploma -
Mayo High School
Rochester, MN05-2019
Skills
- Organizational abilities
- Application management
- Leasing terms and specifications
- Clear communication
- Team collaboration
- File management
- Phone and email etiquette
- Administrative support
- Interpersonal relations
- Customer service expertise
- Property inspections
- Conflict mediation
- Training and coaching
- Project planning
- Program files maintenance
- Confidential document control
- Time management
- Critical thinking
- Administrative operations
- Scheduling and calendar management
Education and Training
other,other
Timeline
Administrative Assistant
Alpha Group Home Services
01.2025 - Current
Leasing Representative
Pedcor Management
09.2023 - 01.2025
Lead Direct Support Professional
Sevita
08.2022 - 09.2023
Direct Support Professional
Cardinal of Minnesota
12.2019 - 07.2022
Bachelor of Science - Business Administration And Management
Metropolitan State University
High School Diploma -
Mayo High School
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