Sainsanaa Batmunkh
Ulaanbaatar,Mongolia
Summary
Accomplished professional with extensive expertise in financial risk analysis, department management, and strategic planning. Demonstrates exceptional leadership and communication skills, excelling in team building, talent management, and performance reviews. Proven track record in project leadership, pilot project management, and operation management, with a strong focus on customer-centric solutions and B2B/B2C sales processes. Adept at contract management, production reporting, and delivering impactful presentations and proposals. Committed to driving systematic success through innovative problem-solving and superb time management while fostering a collaborative work environment.
Driven professional with proven ability to lead teams and foster client relationships. Demonstrates strong negotiation skills and strategic planning capabilities. Poised to drive sales growth and exceed targets in role.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work history
Head of sales and channel team
Numur credit NBFI, Numur credit leasing LLC
Ulaanbaatar, Mongolia
2025.11 - Current
- Drove regional sales growth by identifying and securing opportunities in untapped markets.
- Provided leadership for successful team performance.
- Increased brand visibility by implementing strategic sales initiatives.
- Developed new business partnerships for expansion of market reach.
- Executed strategic plans to achieve organisational goals.
- Optimised sales operations for maximisation of profitability.
- Negotiated key contracts to secure lucrative deals.
- Enhanced morale with positive leadership tactics.
- Streamlined onboarding process through effective leadership development initiatives.
- Provided leadership for effective team performance.
- Developed new system protocols for enhanced productivity.
- Streamlined work processes by adopting latest fintech solutions.
Monitoring officer
TDB
Ulaanbaatar, Mongolia
2021.06 - 2025.10
- Investigated customer queries to provide timely financial solutions.
- Built positive customer relationships for optimized loyalty.
- Managed financial forecasting and budgets to exceed profit targets.
- Assessed customer suitability for credit and loan applications for reduced business risk.
- Calculated insurance risks and rates for customer quotes.
- Carried out day-to-day duties accurately and efficiently.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Completed duties to deliver on targets with accuracy and efficiency.
- Reviewed customer history to recommend appropriate products and services.
- Supported team by demonstrating respect and willingness to help.
Account Manager
TDB
Ulaanbaatar, Mongolia
2020.05 - 2021.06
- Prepared documentation on loan repayment feasibility.
- Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.
- Conducted research into references for reliable approval outcomes.
- Addressed account inquiries and provided updated data from CRM software.
- Analysed financial statements to identify client viability and risk.
- Completed documentation for lines of credit and loans on behalf of customers.
- Interviewed customers to assess current and projected financial positions.
- Submitted consumer loan applications to underwriter for verification and recommendations, maximising resolved.
- Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Information Officer
TDB
Ulaanbaatar, Mongolia
2018.06 - 2020.05
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified and mitigated potential fraud and transaction risks.
- Provided customer records on demand, including account statements and copies of checks.
- Adjusted client accounts with credits or debits matching current needs.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Suggested additional products and services matching customer needs.
- Assisted customers with questions about products, services and terms.
Education
GCSEs -
23rd High School
Ulaanbaatar, Mongolia 2004.09 - 2014.05
Financial Management - Banks
University of Economic and Business
Ulaanbaatar, Mongolia 2014.08 - 2018.05
Skills
- Financial risk analysis
- Department management
- Contract management
- Production reporting
- Leadership
- Communication skills
- Public relations
- Problem-solving
- Customer-focused
- Team building
- Presentations and proposals
- Superb time management
- Pilot project management
- Sales process
- Strategic planning
- Talent Management
- Performance reviews
- B2B, B2C sales
- Project leadership
- Operation management
- Hiring and onboarding
Personal Information
Languages
1,3
Languages
English
Advanced
Russian
Elementary
Affiliations
- Team sports
- Volunteering
- Running
- Travelling
Timeline
Head of sales and channel team
Numur credit NBFI, Numur credit leasing LLC
2025.11 - Current
Monitoring officer
TDB
2021.06 - 2025.10
Account Manager
TDB
2020.05 - 2021.06
Information Officer
TDB
2018.06 - 2020.05
Financial Management - Banks
University of Economic and Business
2014.08 - 2018.05
GCSEs -
23rd High School
2004.09 - 2014.05