Summary
Overview
Work History
Education
Skills
Timeline
Manufacturer Certificates
Hi, I’m

Salah Abojbarah

Sharjah

Summary

Senior Biomedical Field Service Engineer Lab Department and IT specialist in Health care (LIS,HIS) with more than 7 years of experience.


Accomplished Senior Biomedical Field Service Engineer with a proven track record at Al Hayat Pharmaceuticals, specializing in LIS and HIS integration and excelling in customer service management. Expert in troubleshooting, preventive maintenance, and enhancing customer satisfaction through efficient technical support. Demonstrated ability to connect over 50 lab equipments with LIS, showcasing both technical proficiency and strong communication skills.

Overview

7
years of professional experience

Work History

Al Hayat Pharmaceuticals

Senior Biomedical Field Service Engineer
07.2017 - 08.2024

Job overview

  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Scheduled service calls according to customer location and urgency of need.
  • Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
  • Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
  • Recommended design changes, upgrades and replacements to improve systems performance.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
  • Reduced repeat service calls, meticulously identifying root causes of complex issues and implementing long-term solutions.
  • Working closely with LIS vendors like Cerner and Sunquest and hospitals IT team to connect and integrate Biomedical instruments with LIS and HIS.

Education

Al Balqa Applied University
Jordan

Bachelor of Engineering from Telecommunications And Software Engineering
01.2013

University Overview

Skills

  • Remote Support
  • On-Site Support
  • Troubleshooting and repair
  • Equipment Installation
  • LIS,HIS integration for the scratch to the lab report
  • Service Documentation
  • System diagnostics
  • Customer Service Management
  • Preventive Maintenance
  • Technical Support
  • Software Installation
  • Network Maintenance

Timeline

Senior Biomedical Field Service Engineer
Al Hayat Pharmaceuticals
07.2017 - 08.2024
Al Balqa Applied University
Bachelor of Engineering from Telecommunications And Software Engineering

Manufacturer Certificates

Manufacturer Certificates

Biomerieux ( Vidas, Minividas, Vidas Kube, Stainer )

Fresenuis Kabi (COM.TEC)

Cerus (INT100)

Advanced instruments (Osmo1, Osmopro)

Horiba (Pentra C200, Pentra C400, Pentra 400).

Biofire Torch and Biofire 2.0 (Very good Field experience including LIS connection).

Labitec (Field experience)

Hematology from Horiba (Field experience)

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Salah Abojbarah