Salma Shaaban
Woodbury
Summary
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
3
3
years of professional experience
Work History
Customer service associate
Walgreens
Woodbury, MN
07.2025 - Current
- Answered and managed phone incoming phone calls, providing accurate information and assistance
- Operated cash register accurately while handling cash, card, and digital payments
- Stocked shelves and ensured products were organized, labeled, and fully replenished
- Maintained a clean, safe, and welcoming front-end area
- Followed company policies and procedures to ensure customer satisfaction
- Worked collaboratively with team members to meet daily store goals
- Handled photo department, running photo projects and FedEx returns
- Assisted customers with product inquiries and service issues, ensuring timely resolutions.
Host/Server
Ze’s diner
Woodbury, MN
09.2023 - 06.2025
- Greet guests warmly and seat them efficiently during high-volume hours
- Take and deliver orders accurately while maintaining customer satisfaction
- Collaborate with kitchen and wait staff to ensure timely service
- Maintain cleanliness and a welcoming environment for guests
cashier / prep
Wayback burgers
Woodbury, MN
06.2023 - 01.2024
- Handled customer transactions with speed and accuracy
- Provided friendly and efficient customer service in a fast-paced setting
- Stocked, tagged and displayed merchandise as required.
- Assisted with food prep and team tasks when needed
- Maintained cleanliness and organization of checkout area for optimal efficiency.
- Trained new cashiers on register operations and customer service protocols.
Education
Bachelor of Science - Industrial & Systems Engineering, Management
University of Minnesota Twin Cities
MN05-2030
High School Diploma -
East Ridge High School
Woodbury, MN06-2026
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Century College
01-2026
Skills
- Customer complaint resolution
- Customer service
- Product knowledge
- Guest services
- Team collaboration
- Refunds and exchanges
- Project management
- Data entry
Accomplishments
- Founder and the president of the ACS at ERHS
- The 11th grade representative of the key club
- 3.9 GPA
- Social media manager for ERHS MSA
Language
Arabic (fluent)
Leadership & Internship Experience
- Youth Engagement Leadership Academy (YELA) – Intern
- Summer 2025
- Selected for a competitive leadership development program for high school students
- Collaborated with peers on community-focused projects and initiatives
- Developed skills in leadership, communication, and civic engagement
- Awarded a $1,000 merit-based scholarship for program completion and impact
Timeline
Customer service associate
Walgreens
07.2025 - Current
Host/Server
Ze’s diner
09.2023 - 06.2025
cashier / prep
Wayback burgers
06.2023 - 01.2024
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Century College
Bachelor of Science - Industrial & Systems Engineering, Management
University of Minnesota Twin Cities
High School Diploma -
East Ridge High School