Salvatore Balsamo
Lakeville
Summary
Results-driven and hardworking Operations Manager with 9+ years of experience performing support functions to streamline operations and drive continuous improvement within industrial production, warehousing, and maintenance environments. Skilled in customer service, operations management, production planning, training and development, quality control, and safety compliance. Highly dedicated military veteran experienced in utilizing interpersonal communication and problem-solving skills to lead teams and maximize productivity.
Overview
16
16
years of professional experience
Work History
Operations Manager
Superior Fence and Rail of St. Paul
09.2022 - Current
- Perform leadership duties by coordinating employee schedules, assigning tasks, and monitoring performances to increase production efficiency.
- Oversee compliance by conducting pre-departure truck/trailer inspections and inspecting all completed work to ensure adherence to contract agreements, local permits, and OSHA safety regulations.
- Complete pre-departure trucks/trailer inspection to ensure that the crews are supplied with proper tools and materials to complete jobs/projects within allotted timeframe set forth by the company and client expectations.
- Operate all machinery while maintaining and complying with all safety standards to reduce risk of injury.
- Maintain order and professionalism of installers and respond immediately to employee issues and customer needs to maintain an overall 5 star rating within the company.
- Complete all administrative tasks as assigned; including, but not limited to completing disciplinary action when needed and completing weekly updates to owner on crew members needs and performance to maintain overall quality.
- Maintain employees schedules and assign tasks as needed to complete for the scheduled week to remain on set schedule by the office manager and owner expectations.
- Maintain positive relationships and attitude with all employees, clients, and installers to maintain a happy and safe work environment.
- Perform other related duties as required and assigned.
- Direct field personnel to achieve completion of the project on schedule, within budget with quality workmanship that conforms to the plans and specifications set forth by the owner/franchise.
- Inspects all work and foresee any issues that may arise and remediate in a timely and cost effective manner.
- Facilitates continuous company growth and development and oversees the installation of $300-$500,000 worth of projects monthly.
HVAC Installer/ Warehouse/Installer Assistant Manager
SoCal Airflow Pros
10.2020 - 06.2022
- Adhere to company standards and quality as well as work in an efficient and timely manner.
- Installed and trouble shoot All American Standard Equipment to ensure a satisfied customer and working HVAC system.
- Ordering, receiving, shipping, of all warehouse inventory and dealing with distributors and monthly and quarterly finance reports as well as cost management for materials.
- Managed ALL of the receiving, distribution, and shipping of all HVAC equipment and parts used at our single location.
- Aided in customer satisfaction as well as all management above my current position in completing assigned task to maintain a streamlined operation.
- Expedited and need for a change order resulting in different equipment and parts needed for installers and had shipped immediately to stay on projected deadlines and schedules.
- Inspect and maintain all vehicles to minimize unnecessary downtime and malfunctions to optimize workflow.
Owner/Operator
Superior Cleaning Services
08.2013 - 08.2020
- In 2017 I founded my own cleaning company and provided an unmatched service to San Diego and the surrounding areas.
- Scheduling payroll and managing multiple contracted accounts from Airbnb to HOA's.
- Managing a company rating of over 4.5 stars on yelp to ensure continued success of contracts and clientele for overall success and development of employees.
- Promoted company wellness with monthly employee meetings and events to ensure overall morale was maintained to company standards.
- This business was operating off and on for several years as a supplemental income to support my financial needs.
Corporal
United States Marine Corps
08.2009 - 08.2013
- Upon the completion of a 3 month boot camp at Paris Island, South Carolina in 2009 I attended my Military Occupational School in Fort Lee, Virginia.
- For the next 3 months I was trained to test, store, and dispense multiple different types of fuel.
- During my duration at my training school I was promoted from a private(E-1) to a private first class(E-2) for outstanding performance of my duties.
- Upon graduating I was in the top 15% of my class.
- Once I graduated I was sent to Camp Pendleton, California to begin my enlistment.
- In 2010 I was deployed to Afghanistan for a duration of 7 months.
- During my time out of country my duties and responsibilities were to test, store, and dispense fuel, from a 100,000 gallon fuel site, to our supporting forces and the national locals.
- It was also my duty to keep track of all fuel dispensed and all equipment that was used at any given time.
- While I was there I was recognized, and awarded by the national locals and my own command for outstanding duties performed while I was deployed.
- After my 7 month duration in country I returned to the states and was attached to a guard position for 3 months.
- After approximately 1 month in that position I was promoted another two times from private first class (E-2) to lance corporal (E-3) and then to my final position of Corporal (E-4).
- After receiving my promotion to corporal my duties increased tremendously.
- I was in charge of making sure the surrounding areas were secure and it was my duty to report to any area that had any trouble from anyone in that given area.
- Also drills were performed to test my readiness and alertness to make sure my security readiness was always outstanding and performed to standards.
- After my 3 month duration I was returned to my command and was honorably discharged in 2013.
Education
Community College - Business Management / Kinesiology
MiraCosta College
Oceanside, CA05.2019
Skills
- Case Management
- Computer Literacy
- Military Experience
- Supervising experience
- Microsoft Excel
- Troubleshooting
- Management
- Shipping & receiving
- Mechanical knowledge
- Cost management
- Process improvement
- Project management
Timeline
Operations Manager
Superior Fence and Rail of St. Paul
09.2022 - Current
HVAC Installer/ Warehouse/Installer Assistant Manager
SoCal Airflow Pros
10.2020 - 06.2022
Owner/Operator
Superior Cleaning Services
08.2013 - 08.2020
Corporal
United States Marine Corps
08.2009 - 08.2013
Community College - Business Management / Kinesiology
MiraCosta College