Summary
Overview
Work History
Education
Skills
Timeline
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Sam Griffin

White Bear Lake,MN

Summary

Dynamic professional with a strong background in customer service at Target and software development at Acceleris LLC. Proven ability to enhance operational efficiency and customer satisfaction through effective problem-solving and mentoring. Skilled in full-stack development and Agile methodologies, with a commitment to delivering high-quality results and fostering team collaboration.

Overview

6
6
years of professional experience

Work History

Customer Service Team Member

Target
02.2023 - Current
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Served as a reliable point of contact between customers and other departments, facilitating seamless communication across the organization.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced operational efficiency by using strong inventory management processes and systems.

Software Developer for Hire

Acceleris LLC
01.2025 - 05.2025
  • Improved software efficiency by troubleshooting and resolving coding issues.
  • Collaborated with AGILE cross-functional teams to deliver high-quality products on tight deadlines.
  • Provided software application engineering and maintenance for development lifecycle.
  • Saved time and resources by identifying and fixing bugs before product deployment.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

Cashier

Festival Foods
02.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Cub Foods
04.2019 - 01.2020
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Science - Computer Science

North Dakota State University
Fargo, ND
05-2025

Bachelor of Science - Computer Science

University of Wisconsin Stout
Menomonie, WI

High School Diploma -

White Bear Lake Area High School
White Bear Lake
06-2021

Skills

  • Azure machine learning, development, pipelining
  • Scrum/Agile framework expertise as Scrum master and participant
  • Experience in supporting system security through relevant customer build choices
  • Experience in data conversion, documentation, and reporting system functionality
  • Fullstack development
  • Object oriented languages including C#, Python, Java, etc
  • Monitoring and analyzing network traffic patterns
  • Source and version control: git, github
  • Ability to troubleshoot, repair, and replace computer hardware equipment
  • Microsoft Windows and Linux desktop experience

Timeline

Software Developer for Hire

Acceleris LLC
01.2025 - 05.2025

Customer Service Team Member

Target
02.2023 - Current

Cashier

Festival Foods
02.2021 - 04.2022

Cashier

Cub Foods
04.2019 - 01.2020

Bachelor of Science - Computer Science

North Dakota State University

Bachelor of Science - Computer Science

University of Wisconsin Stout

High School Diploma -

White Bear Lake Area High School

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Sam Griffin