SAM MAYE
Minneapolis
Summary
Experienced IT professional with a proven track record in enhancing project efficiency, managing technical support, and implementing robust network systems. Adept at collaborating with cross-functional teams, mentoring team members, and providing advanced technical support in both medical and manufacturing environments. Skilled in managing system security, utilizing SQL for data migrations and performance analysis, and staying current with industry changes. Demonstrated expertise in administering IT tools, deploying and maintaining server and network systems, and resolving complex technical issues. Strong background in hardware and software environments, with hands-on experience in retail and medical technology settings.
Overview
11
11
years of professional experience
Work History
Associate Project Manager
Bailiwick
08.2022 - Current
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Managed security system installations and network setups for financial institutions and major retail chains.
- Led camera validation processes to ensure security compliance and system efficiency.
- Coordinated system updates and security enhancements across multiple locations.
- Oversaw data migration, spreadsheet management, and reporting of deliverables.
- Utilized Smartsheets and other project management tools to streamline workflows and ensure timely execution.
- Collaborated with technicians, vendors, and stakeholders to align project goals with business requirements.
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
Technical Project Coordinator
TDX Tech
12.2020 - 08.2022
- Improved overall team productivity by consistently monitoring progress, providing feedback, and addressing roadblocks.
- Provided advanced technical support for CCTV systems and medical technology, including ultrasound machines.
- Coordinated the installation of network systems in retail and medical environments.
- Assigned technicians to sites and coordinated technical support efforts.
- Developed manuals and knowledge bases to support the team.
- Utilized MS SQL Server with integration services, and supported database functions.
- Experienced in working with relational and dimensional databases.
- Translated technical processes and terms for users who aren't tech-savvy.
Deployment Operations Analyst
Best Buy
02.2017 - 12.2020
- Supported technicians with hardware and network configurations for deploying rack servers and network hardware.
- Set up and configured DNS servers for seamless network communication.
- Implemented DHCP servers for automatic IP address assignment.
- Utilized systems such as Aruba (AP), CyberArk PUAM, Switch Reporting, DOC application, ServiceNow, and Reflect.
- Collaborated with engineers to recommend hardware and software adjustments.
- Provided field service for server systems, communications networks, and supported SD-WAN deployment.
- Created complex SQL queries and developed stored procedures.
- At Best Buy, performed IMAC and resolved issues for computers, operating systems (Windows XP SP3 through Windows 10), applications, networks, and peripherals.
Technical Support Specialist
Medtronic
02.2014 - 02.2017
- Mentored and developed team members by utilizing the Support Quality Assurance Program
- Utilized SQL to analyze and extract valuable insights from large datasets, troubleshoot and resolve issues related to database performance and monitor database health.
- Provide input into the use of technology and definition of architectural approaches applied within Allscripts' software solutions to meet the company and customer's long-term requirements
- Oversaw the maintenance and troubleshooting of these systems to ensure optimal performance and efficiency
- Proficient in utilizing remote monitoring systems, including CareLink, to remotely access and monitor patient data from Medtronic implantable devices
- Utilized CareLink remote monitoring system to remotely access and monitor patient data from Medtronic implantable devices, including pacemakers and insulin pumps
- Performed system maintenance, including software updates and patch management, as well as hardware repairs and replacements.
Education
Bachelor of Science - BAS in Information Technology
University of Minnesota
05-2016
Associate of Applied Science -
Normandale Community College
05-2014
Skills
- Project Management
- Technical Support
- Network Configuration
- System Security
- SQL Database Management
- Agile Methodologies
- DNS and DHCP Management
- IT Tool Administration
- Troubleshooting and Problem Solving
- Team Leadership and Mentoring
- Data Migration
- Hardware and Software Installation (IMAC)
- Field Service Operations
- Cybersecurity Practices
- Emerging Technology Integration
Timeline
Associate Project Manager
Bailiwick
08.2022 - Current
Technical Project Coordinator
TDX Tech
12.2020 - 08.2022
Deployment Operations Analyst
Best Buy
02.2017 - 12.2020
Technical Support Specialist
Medtronic
02.2014 - 02.2017
Associate of Applied Science -
Normandale Community College
Bachelor of Science - BAS in Information Technology
University of Minnesota
Similar Profiles
Ridwan MohamedRidwan Mohamed
Project Manager at BailiwickProject Manager at Bailiwick
Elena SchaferElena Schafer
Project Manager at BailiwickProject Manager at Bailiwick
Jonah MattoxJonah Mattox
Configuration Technician at BailiwickConfiguration Technician at Bailiwick