Sam Morain
St. Louis Park
Summary
Results-driven Service Advisor with strong customer service skills, adept at vehicle assessment and effective communication. Committed to exceeding sales targets while ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Service Advisor
Ratified Motorsport
St. Louis Park
08.2021 - Current
- Great at building relationships with customers and work towards solutions to fixing their vehicles while maximizing profits for the company
- Well versed in modern Audi, VW, and BMW's and their service and repair needs
- Scheduling service appointments while maintaining communication with customers over email, phone calls, and text messages.
- Ordering parts for approved repair orders
- Prioritizing repairs so customers have a clear idea of where there car is at
- Collaborated with technicians to communicate service updates and facilitate timely repairs.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Proficient in reading parts diagrams and communicating with technicians to make sure I am selling their time accurately.
Tower Climber
One Way Wireless Construction
Shakopee, MN
11.2019 - 03.2021
- Lead tower hand in installation and maintenance of wireless communication systems for Verizon Wireless in the midwest region.
- Oversee safety protocols ensuring compliance with industry standards during climber operations.
- Train new climbers on equipment usage and safety procedures
- Performed thorough post-installation inspections to ensure proper equipment alignment, signal strength optimization, and compliance with regulatory guidelines.
Machine Operator
Liberty Carton Company, and LDI
Brooklyn Park, MN
11.2016 - 11.2019
- Operated high-speed machinery to produce cardboard boxes efficiently and accurately for local large companies like 3M.
- Monitored production line for quality assurance, ensuring compliance with specifications.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Trained new operators on machinery operation to meet set production goals safely.
Education
No Degree - Generals
Minneapolis Community And Technical College
Minneapolis, MN01-2016
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Price quoting
- Performance goals
Timeline
Service Advisor
Ratified Motorsport
08.2021 - Current
Tower Climber
One Way Wireless Construction
11.2019 - 03.2021
Machine Operator
Liberty Carton Company, and LDI
11.2016 - 11.2019
No Degree - Generals
Minneapolis Community And Technical College