Sam Peterson
Lino Lakes,MN
Summary
Friendly and dependable Customer Service Representative with strong experience helping customers and building positive relationships. Highly organized and attentive, with a calm and patient approach even in busy or stressful situations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Adhue Graphic Resources
08.2022 - Current
- Manage internal customer accounts with daily communication via email and phone.
- Support outside sales with order entry, samples, and quote requests.
- Process customer orders, returns, and adjustments in coordination with the sales and operations teams.
- Contribute to purchasing processes by sourcing materials, requesting vendor quotes, and managing orders.
- Monitor inventory levels and place orders to maintain optimal stock levels and avoid shortages or excess.
Appraisal Site Analyst (Trainee)
Accurity Consolidated
06.2022 - 07.2022
- Prepared certified appraisal reports under the supervision of sponsors, appraisers, and company leaders.
- Conducted on-site analysis of properties for the purpose of assessing their value.
- Delivered reports on time while minimizing corrections.
Production Support Specialist
Sportradar
10.2020 - 06.2022
- Upheld high standards of customer service by responding to inquiries, needs, and problems.
- Responded promptly to customer inquiries, needs, and problems.
- Documented conversations with customers to track requests, problems, and solutions.
- Consistently responded to customer service emails within the standard response window.
Education
Bachelor of Science - Sport Management
University of Minnesota
Minneapolis, MN05-2015
Skills
- Building and maintaining customer relationships
- Purchase order (PO) creation and processing
- Inventory control and demand forecasting
- Vendor relationship management
- Collaboration with internal teams (sales, production, accounting)
- Time management and multitasking
Timeline
Customer Service Representative
Adhue Graphic Resources
08.2022 - Current
Appraisal Site Analyst (Trainee)
Accurity Consolidated
06.2022 - 07.2022
Production Support Specialist
Sportradar
10.2020 - 06.2022
Bachelor of Science - Sport Management
University of Minnesota
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