Summary
Overview
Work History
Education
Skills
Timeline
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Sam Roble

Minneapolis

Summary

Detail-oriented and highly analytical fraud specialist with extensive experience in financial crime detection, customer fraud intake, and enterprise-level investigations. Proven ability to assess suspicious activity, file SARs, recover funds, and collaborate with internal teams and law enforcement to mitigate risk. Strong working knowledge of fraud trends, AML/BSA compliance, and financial regulatory frameworks. Skilled in case management, customer resolution, and secure banking systems, with a commitment to protecting institutional integrity and customer trust.

Overview

6
6
years of professional experience

Work History

Enterprise Fraud Management Specialist

US BANK
02.2022 - Current
  • Conducted comprehensive investigations into suspicious activity across consumer and business accounts, including check fraud, identity theft, card fraud, account takeovers.
  • Reviewed and analyzed transactional data and alerts generated by internal fraud and AML monitoring systems to detect patterns consistent with fraud, money laundering, structuring, and other financial crimes.
  • Created, documented, and managed investigative case files, gathering intelligence and preparing case summaries for SAR (Suspicious Activity Report) filing in alignment with BSA/AML regulatory requirements.
  • Interviewed customers and suspected individuals to assess intent, validate claims, and uncover broader fraudulent schemes or criminal activity.
  • Initiated fund recovery efforts by collaborating with external financial institutions, successfully tracing and reclaiming misappropriated assets where possible.
  • Recommended and executed mitigation strategies, including account restrictions, customer demarketing, or enhanced monitoring, to minimize future risk exposure.
  • Responded to law enforcement subpoenas and provided investigative support to ongoing federal and local criminal investigations.
  • Partnered closely with internal teams—Branch Banking, Risk, Legal, Compliance, and Enterprise Fraud Investigations—to share intelligence, resolve high-risk cases, and ensure unified fraud response.
  • Demonstrated expertise in regulatory compliance, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and USA PATRIOT Act, with a focus on balancing customer service and risk management.
  • Contributed to the refinement of fraud detection models by providing investigative feedback on system-generated alerts and emerging fraud typologies.

US BANK

Fraud and Dispute Intake Coordinator
04.2019 - 02.2022
  • Served as a frontline specialist within U.S. Bank’s Fraud Intake Department, responding to inbound and outbound calls related to suspicious or unauthorized account activity.
  • Investigated and verified unusual transactions by contacting customers directly and analyzing account alerts, helping mitigate potential losses and ensure swift resolution.
  • Filed and managed fraud claims, blocked compromised cards, removed holds on legitimate transactions, and secured customer accounts using proprietary U.S. Bank tools and systems.
  • Acted as a liaison between departments including Customer Service, Branch Banking, and specialized Fraud Investigations units to coordinate timely action and account remediation.
  • Handled escalated customer interactions with professionalism and urgency, ensuring clear communication and alignment with U.S. Bank’s compliance and fraud prevention standards.
  • Documented cases with precision and maintained accurate internal records to support investigative follow-up and compliance audits.
  • Utilized a suite of internal systems and platforms to monitor account activity, authenticate customer identity, and implement security measures in real time.
  • Supported cross-functional collaboration by sharing findings with relevant teams and contributing to the continuous improvement of fraud detection and response processes.

Education

Bachelor of Arts - Economics

University of Minnesota
Minneapolis, MN

Skills

  • Fraud Detection & Investigation
  • AML/BSA Compliance & SAR Filing
  • Account Takeover & Scam Response
  • Case Management & Transaction Monitoring
  • Customer Interviews & Intake Resolution
  • Regulatory Knowledge (KYC, USA PATRIOT Act)
  • Cross-Functional Collaboration (Legal, Law Enforcement, Branch Teams)

Timeline

Enterprise Fraud Management Specialist

US BANK
02.2022 - Current

US BANK

Fraud and Dispute Intake Coordinator
04.2019 - 02.2022

Bachelor of Arts - Economics

University of Minnesota

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Sam Roble