Summary
Overview
Work History
Education
Skills
Timeline
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Sam Zweber

Elko

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Sandwich artist

Subway
06.2016 - 01.2017


  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Greeted guests, promoted specials, and took orders.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Restocked and rotated stock in display case to mitigate stock loss.

Cashier

Hy-Vee
02.2017 - 08.2018


  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Gas station Attendant

Hy-Vee
08.2018 - 08.2020
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Facilitated sales of services and goods.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.

Meat Cutter

Hy-Vee
10.2020 - 08.2023
  • Cut meats to customer specifications and answered questions about specialty products.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.

Hostess/Restaurant Waiter

The Boat-House Restaurant
08.2021 - 10.2021
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Service Manager

Hy-Vee
08.2023 - 05.2025
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Monitored service staff performance and provided feedback for improvement.
  • Resolved customer complaints in professional and timely manner.
  • Trained and supervised team of service staff members to meet business goals.

Education

High School Diploma -

New Prague Senior High
New Prague, MN
05-2019

BBA - Business Administration

Winona State University
Winona, MN
05-2025

Skills

  • Productivity monitoring
  • Culture development
  • Process optimization
  • Task delegation
  • Supply procurement
  • Strategic business planning

Timeline

Service Manager

Hy-Vee
08.2023 - 05.2025

Hostess/Restaurant Waiter

The Boat-House Restaurant
08.2021 - 10.2021

Meat Cutter

Hy-Vee
10.2020 - 08.2023

Gas station Attendant

Hy-Vee
08.2018 - 08.2020

Cashier

Hy-Vee
02.2017 - 08.2018

Sandwich artist

Subway
06.2016 - 01.2017

High School Diploma -

New Prague Senior High

BBA - Business Administration

Winona State University

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Sam Zweber