Samantha Jones
Norwood Young America
Summary
Dynamic Front Desk Receptionist with proven expertise at Wayzata Children's Clinic, excelling in customer service and meticulous record management. Adept at enhancing patient experiences through effective communication and problem-solving skills. Recognized for maintaining HIPAA compliance while efficiently managing appointments and inquiries, ensuring smooth operations in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Wayzata Children's Clinic
Spring Park, MN
04.2023 - Current
- Managed patient check-in and check-out processes efficiently.
- Verified insurance details and assisted patients with inquiries.
- Supervised front desk operations during supervisor’s absence.
- Communicated parents’ needs and questions to nurses and providers.
- Scheduled appointments and handled patient calls.
- Prepared paperwork needed for upcoming appointments.
- Medical record management
- Running reports.
Front Desk Receptionist
Clarkson Eyecare
Shakopee, MN
03.2020 - 04.2023
- Provided patient check-in/out services and insurance verification.
- Educated patients on insurance policies and contact lens use.
- Assisted with eyeglass dispensing, adjustments, and pre-exam procedures.
- Corresponded detailed emails with patients.
- Maintained HIPAA compliance and managed patient records.
Facilities Coordinator
Loffler
Eden Prairie, MN
02.2018 - 03.2020
- Created and maintained Excel spreadsheets and Word documents.
- Communicated with vendors to resolve supply issues.
- Ensured compliance with safety regulations and building automation systems.
- Maintained office appearance and managed visitor systems.
Education
Associate of Arts - Psychology
Normandale Community College
Minneapolis, MN12-2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Microsoft office
- Office organization
- Work prioritization
Timeline
Front Desk Receptionist
Wayzata Children's Clinic
04.2023 - Current
Front Desk Receptionist
Clarkson Eyecare
03.2020 - 04.2023
Facilities Coordinator
Loffler
02.2018 - 03.2020
Associate of Arts - Psychology
Normandale Community College
Similar Profiles
Melody WilliamsMelody Williams
Scheduler/Prior Auth and Ins Specialist at Wayzata Children's ClinicScheduler/Prior Auth and Ins Specialist at Wayzata Children's Clinic
Abby BremnerAbby Bremner
Front Office Medical Scheduler, PA and Referrals at Wayzata Children's ClinicFront Office Medical Scheduler, PA and Referrals at Wayzata Children's Clinic
Carrie Muench, M.D.Carrie Muench, M.D.
General Pediatrician at Wayzata Children's ClinicGeneral Pediatrician at Wayzata Children's Clinic