Samantha King
Saint Cloud,MN
Overview
8
8
years of professional experience
Work History
DEPARTMENT SUPERVISOR - Garden/Electrical/Plumbing
The Home Depot
03.2023 - Current
- Manage a team of 5+ associates to achieve department and store goals.
- Provide coaching and feedback on performance in order to improve job knowledge, skillsets and confidence.
- Maintains a schedule of weekly tasks such as managing overheads, clearance merchandise and new merchandise to ensure efficiency within the department.
- Assist the Merchandise Execution Team to prepare, execute and maintain events that produce over 1 million dollars in sales yearly.
- Trains associates to become licensed as lift equipment drivers on seven types of lift equipment.
- Trains new associates on overall company and department-specific policies and procedures.
- Conducts performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
FLOORING SPECIALIST
The Home Depot
12.2022 - 03.2023
- Opened the Flooring Department on a daily basis ensuring cleanliness and store standards for the department.
- Assisted customers with their flooring, window coverings and storage projects.
- Created quotes with customers and closed sales that contributed to department and store goals.
- Led and trained new associates alongside the department supervisor.
Customer Success Representative
Skyward
09.2022 - 12.2022
- Trained in the functionality of Skyward software and how to troubleshoot customer issues.
- Consulted with customers through voice and electronic means to gather information and evaluated systems' functions in order to recommend solutions for issues.
SALES ASSOCIATE - HARDWARE
The Home Depot
10.2021 - 12.2022
- Ensured the cleanliness of the department and maintained store standards.
- Assisted customers in finding the right tools for their job, budget and preferences.
- Worked alongside the Department Supervisor to execute and maintain Hardware events throughout the year.
- Led and trained new associates alongside the Department Supervisor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
GUEST SERVICES MANAGER
Best Western Plus Kelly Inns
01.2019 - 05.2021
- Conducted employee training in customer service standards and company policies and procedures.
- Coordinated with 3Department Heads in resolving concerns involved in the hotel's operation.
- Assisted upper management in creating the yearly hotel market plan.
- Selected to be cross trained in all departments in order to serve as a liaison.
- Addressed guest complaints, issues, and requests on a daily basis.
- Assisted in training all hotel staff on new systems and assisted in creating a smooth transition from the hotel Legacy software.
FRONT DESK ASSOCIATE
Best Western Plus Kelly Inns
05.2017 - 01.2019
- Executed check-in and check-out procedures for a 229 room, AAA Four Diamond Property.
- Efficiently answered phones for reservations and responded to guest requests.
- Demonstrated adeptness at managing customer concerns on a daily basis.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
Education
Some College (No Degree) - Travel and Tourism
St. Cloud State University
Saint CloudSkills
- Adaptability
- Customer relations
- Problem-solving
- Leadership skills
- Time management
- Attention to Detail
Accomplishments
- Vice President Recognition Award - The Home Depot - Oct 2023
- Department Supervisor of the Month - The Home Depot - June 2023, Jan 2024, Nov 2024
- Sales Associate of the Month - The Home Depot - Nov 2021, March 2023
- Employee of the Year - Best Western Plus Kelly Inns - 2018
Timeline
DEPARTMENT SUPERVISOR - Garden/Electrical/Plumbing
The Home Depot
03.2023 - Current
FLOORING SPECIALIST
The Home Depot
12.2022 - 03.2023
Customer Success Representative
Skyward
09.2022 - 12.2022
SALES ASSOCIATE - HARDWARE
The Home Depot
10.2021 - 12.2022
GUEST SERVICES MANAGER
Best Western Plus Kelly Inns
01.2019 - 05.2021
FRONT DESK ASSOCIATE
Best Western Plus Kelly Inns
05.2017 - 01.2019
Some College (No Degree) - Travel and Tourism
St. Cloud State University
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