Samantha Janz
Duluth
Summary
Proven Medical Lab Technician with a track record of enhancing lab efficiency and accuracy at Aspirus St. Luke's Hospital. My background also includes mentoring roles and exceptional problem-solving and organizational skills. Known for reliability, effective communication via phone and email, and customer service to ensure daily tasks are completed sufficiently.
Overview
15
15
years of professional experience
Work History
Medical Lab Technician
Aspirus St. Luke's Hospital
05.2016 - Current
- Performed thorough equipment maintenance, ensuring optimal performance and reduced downtime.
- Conferred with patient to obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
- Streamlined sample processing, prioritizing urgent cases for prompt diagnosis and treatment.
- Improved diagnostic accuracy by performing timely and accurate laboratory tests on patient samples.
- Conducted regular audits of laboratory practices, identifying areas for improvement and implementing corrective actions as needed.
- Actively participated in quality improvement initiatives aimed at enhancing overall lab performance.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Helped management optimize laboratory processes for maximum efficiency and performance.
Head Cashier
Menards
08.2013 - 05.2016
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Administrative Office Assistant
Concordia University
08.2009 - 05.2013
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Science - Medical Laboratory Science
Lake Superior College
Duluth, MN05-2016
Bachelor of Science - Biology/Chemistry
Concordia University
Seward, NE05-2013
High School Diploma -
Hermantown High School
Hermantown, MN06-2009
Skills
- Quality control procedures
- Laboratory equipment maintenance
- Training and mentoring
- Test documentation
- Document management
- Lab supply management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Medical Lab Technician
Aspirus St. Luke's Hospital
05.2016 - Current
Head Cashier
Menards
08.2013 - 05.2016
Administrative Office Assistant
Concordia University
08.2009 - 05.2013
Associate of Science - Medical Laboratory Science
Lake Superior College
Bachelor of Science - Biology/Chemistry
Concordia University
High School Diploma -
Hermantown High School
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