Samantha Nelson
Rochester
Summary
Dedicated and safety-focused professional with extensive experience as a School Bus Driver at First Student Transportation. Proven ability to foster positive relationships and manage behavior effectively, ensuring student safety and satisfaction. Skilled in incident reporting and time management, consistently delivering reliable service while maintaining a clean and organized environment.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
26
26
years of professional experience
Work History
School Bus Driver
First Student Transportation
09.2024 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, MN and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained MN driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Bartender and Server
Ras On Main
08.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Driver Check In
Yellow Freight
04.2022 - 03.2023
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Ensured deliveries were made on time.
- Set needed appointments for deliveries.
- Managed appointments for high priority clients such as Target, Best Buy, and Amazon.
- Managed Online and Phone appointments daily for deliveries inbound and outbound.
- Handled difficult customers with Freight needs.
- Handled customer concerns about their freight.
School Bus Driver
Marshall Lines
09.2017 - 01.2022
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained MN driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Assistant Manager
McDonalds
01.2000 - 06.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
No Degree - Medical Administration Assistant
Minnesota School of Business
Lakeville MN03-2011
High School Diploma -
Lakeville Senior High School
Lakeville MN06-2003
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Behavior management
- Incident reporting
- Commercial driving
- Special needs assistance
- Punctuality
- Drug and alcohol testing
- Time management
- Shift planning
- Customer relations
- Documentation skills
- Team supervision
- Data analysis skills
- Service scheduling
- Inventory coordination
- Deadline coordination
- Calendar management
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Memory retention
- Service-oriented mindset
- Professional appearance
- Suggestive selling
Languages
Spanish
Elementary
Timeline
School Bus Driver
First Student Transportation
09.2024 - Current
Bartender and Server
Ras On Main
08.2023 - 03.2024
Driver Check In
Yellow Freight
04.2022 - 03.2023
School Bus Driver
Marshall Lines
09.2017 - 01.2022
Assistant Manager
McDonalds
01.2000 - 06.2004
No Degree - Medical Administration Assistant
Minnesota School of Business
High School Diploma -
Lakeville Senior High School
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