Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Steele

Fairmont

Summary

Dynamic Audiology Assistant with a bubbly personality and a proven track record at Nelson Hearing Clinics, enhancing patient experiences through effective communication and relationship building. Skilled in clinical documentation and multitasking, I streamlined patient scheduling, reducing wait times and improving clinic efficiency while fostering a welcoming environment for all patients.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Audiology Assistant

Nelson Hearing Clinics
01.2022 - Current
  • Aided in the selection of appropriate hearing aids for patients, taking into consideration their lifestyle needs and budget constraints.
  • Streamlined patient scheduling, facilitating timely appointments and reducing wait times for assessments.
  • Facilitated communication between audiologists, physicians, speech-language pathologists, and other healthcare professionals involved in a patient''s care team.
  • Contributed to clinic efficiency by maintaining audiology equipment and ensuring proper calibration.
  • Managed inventory of hearing aid supplies, ensuring adequate stock levels were maintained at all times to meet patient demand promptly.
  • Coordinated with insurance companies to verify coverage details for audiology services, expediting claims processing and minimizing out-of-pocket expenses for patients.
  • Collaborated with audiologists to develop educational materials for patients regarding hearing loss prevention and management strategies.
  • Enhanced patient experience by providing repairs, cleaning in-house
  • Provided essential administrative support by maintaining confidential patient files and scheduling follow-up appointments as needed.
  • Promoted a welcoming clinic environment by greeting patients warmly upon arrival and addressing any concerns or questions they may have had about their appointment or treatment plan.
  • Handled and worked with all companies Veterans through Minneapolis, Des Moines and Sioux Falls VA

Personal Care Attendant

REM
06.2021 - 12.2021
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
  • Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Facilitated social interaction for homebound clients through engaging conversations and recreational activities.
  • Organized medical supplies inventory making sure that all the required items were available at all times.
  • Maintained detailed records of clients'' progress, identifying areas of improvement and adjusting care plans accordingly.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Developed strong rapport with clients'' families, providing regular updates on their loved one''s wellbeing and progress toward goals.

Activities Director

Ingleside Assistant Living & Memory Care
01.2020 - 06.2021
  • Scheduled movies, entertainment, and other special events.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
  • Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Engaged residents through events, small groups, and personal attention.
  • Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
  • Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
  • Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
  • Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
  • Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
  • Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
  • Provided respectful mobility assistance to individuals needing extra support.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
  • Increased community engagement by organizing special events, outings, and guest speakers for residents.
  • Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
  • Boosted participation rates with targeted marketing efforts for upcoming activities and events.
  • Documented preferences and helped develop relevant activities.
  • Managed budgetary constraints effectively while still providing high-quality programming for residents.
  • Implemented art therapy sessions aimed at promoting emotional well-being and self-expression among participants.
  • Streamlined communication among team members through regular meetings and clear delegation of responsibilities.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Created and delivered recreational programs for small and large groups of residents.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.

Trained Medication Aide

Ingleside Assistant Living & Memory Care
01.2020 - 06.2021
  • Implemented best practices in handling controlled substances, ensuring accurate counts, secure storage procedures, and appropriate disposal methods.
  • Exemplified professionalism and empathy when interacting with patients, fostering trust while administering medications according to prescribed treatment plans.
  • Reduced medication errors with vigilant monitoring of patients'' vital signs and symptoms before and after administering medications.
  • Collaborated with nursing staff to ensure proper documentation and communication regarding patient care plans and medication schedules.
  • Assisted in the training of new Trained Medication Aides, sharing practical knowledge and expertise on safe medication administration practices.
  • Monitored inventory levels of essential medications, alerting supervisory staff when supplies were low or nearing expiration dates to ensure timely replenishment.
  • Responded promptly to emergency situations, assisting in the administration of necessary treatments or medications under RN supervision.
  • Educated patients and families about proper medication use, potential side effects, and strategies for managing potential complications.
  • Maintained compliance with state regulations by completing ongoing continuing education requirements related to medication administration.
  • Ensured patient safety by adhering to strict infection control practices during all aspects of medication administration.
  • Monitored medication storage area to maintain medication security and control.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Counted and recorded medication inventory routinely to maintain medication security and control.

Assistant Director of Catering

MNSU-Sodexo
08.2013 - 06.2016
  • Delivered exceptional client experiences through meticulous attention to detail in event planning, menu design, and on-site execution.
  • Implemented innovative marketing strategies that increased brand awareness and attracted new clients for the catering division.
  • Improved client satisfaction by effectively managing all aspects of catering events, from menu planning to event logistics.
  • Managed a diverse team of culinary professionals who successfully executed high-quality events under tight deadlines.
  • Managed budgets responsibly, negotiating vendor contracts to secure competitive pricing without compromising quality or presentation.
  • Collaborated closely with sales teams to create proposals that showcased the value-added services offered by the catering department.
  • Established the catering department as a key revenue driver within the organization, positioning the team for continued success in an increasingly competitive market.
  • Implemented cost-saving measures by analyzing event expenses and identifying areas for improvement.
  • Conducted post-event evaluations to identify opportunities for improvement, continuously refining processes to enhance overall performance.
  • Streamlined event coordination for smoother execution and better results through improved communication with team members.
  • Created floor plan and decor for events including weddings and Galas
  • Worked at the President of the University and Glenn Taylors Home
  • Organized and Maintained a 30plus person staff from all over the world speaking all different languages

Education

Bachelor of Arts - HRT-Hospitality Restaurant And Tourism Management

UW-Stout
Menomonie
05-2012

Skills

  • Patient counseling
  • Multitasking
  • Excellent communication
  • Relationship building
  • Clinical documentation
  • Team building
  • Self motivation
  • Time management
  • Bubbly Personality
  • Positive Attitude
  • Medically Trained

Certification

Certified Events and Wedding Planner

Safe Sport Certified

Timeline

Audiology Assistant

Nelson Hearing Clinics
01.2022 - Current

Personal Care Attendant

REM
06.2021 - 12.2021

Activities Director

Ingleside Assistant Living & Memory Care
01.2020 - 06.2021

Trained Medication Aide

Ingleside Assistant Living & Memory Care
01.2020 - 06.2021

Assistant Director of Catering

MNSU-Sodexo
08.2013 - 06.2016

Bachelor of Arts - HRT-Hospitality Restaurant And Tourism Management

UW-Stout
Samantha Steele