Dynamic Audiology Assistant with a bubbly personality and a proven track record at Nelson Hearing Clinics, enhancing patient experiences through effective communication and relationship building. Skilled in clinical documentation and multitasking, I streamlined patient scheduling, reducing wait times and improving clinic efficiency while fostering a welcoming environment for all patients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Audiology Assistant
Nelson Hearing Clinics
01.2022 - Current
Aided in the selection of appropriate hearing aids for patients, taking into consideration their lifestyle needs and budget constraints.
Streamlined patient scheduling, facilitating timely appointments and reducing wait times for assessments.
Facilitated communication between audiologists, physicians, speech-language pathologists, and other healthcare professionals involved in a patient''s care team.
Contributed to clinic efficiency by maintaining audiology equipment and ensuring proper calibration.
Managed inventory of hearing aid supplies, ensuring adequate stock levels were maintained at all times to meet patient demand promptly.
Coordinated with insurance companies to verify coverage details for audiology services, expediting claims processing and minimizing out-of-pocket expenses for patients.
Collaborated with audiologists to develop educational materials for patients regarding hearing loss prevention and management strategies.
Enhanced patient experience by providing repairs, cleaning in-house
Provided essential administrative support by maintaining confidential patient files and scheduling follow-up appointments as needed.
Promoted a welcoming clinic environment by greeting patients warmly upon arrival and addressing any concerns or questions they may have had about their appointment or treatment plan.
Handled and worked with all companies Veterans through Minneapolis, Des Moines and Sioux Falls VA
Personal Care Attendant
REM
06.2021 - 12.2021
Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
Transported individuals to events and activities, medical appointments, and shopping trips.
Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
Offered emotional support when needed establishing trust between me as the attendant and my patient.
Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
Provided safe mobility support to help patients move around personal and public spaces.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
Facilitated social interaction for homebound clients through engaging conversations and recreational activities.
Organized medical supplies inventory making sure that all the required items were available at all times.
Maintained detailed records of clients'' progress, identifying areas of improvement and adjusting care plans accordingly.
Conferred with supervisor to discuss patient condition and medical care.
Developed strong rapport with clients'' families, providing regular updates on their loved one''s wellbeing and progress toward goals.
Activities Director
Ingleside Assistant Living & Memory Care
01.2020 - 06.2021
Scheduled movies, entertainment, and other special events.
Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
Evaluated supplies and requested purchases to meet activity plans.
Engaged residents through events, small groups, and personal attention.
Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
Provided respectful mobility assistance to individuals needing extra support.
Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
Increased community engagement by organizing special events, outings, and guest speakers for residents.
Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
Boosted participation rates with targeted marketing efforts for upcoming activities and events.
Documented preferences and helped develop relevant activities.
Managed budgetary constraints effectively while still providing high-quality programming for residents.
Implemented art therapy sessions aimed at promoting emotional well-being and self-expression among participants.
Streamlined communication among team members through regular meetings and clear delegation of responsibilities.
Developed monthly life enrichment calendar and published electronically and in print.
Created and delivered recreational programs for small and large groups of residents.
Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Trained Medication Aide
Ingleside Assistant Living & Memory Care
01.2020 - 06.2021
Implemented best practices in handling controlled substances, ensuring accurate counts, secure storage procedures, and appropriate disposal methods.
Exemplified professionalism and empathy when interacting with patients, fostering trust while administering medications according to prescribed treatment plans.
Reduced medication errors with vigilant monitoring of patients'' vital signs and symptoms before and after administering medications.
Collaborated with nursing staff to ensure proper documentation and communication regarding patient care plans and medication schedules.
Assisted in the training of new Trained Medication Aides, sharing practical knowledge and expertise on safe medication administration practices.
Monitored inventory levels of essential medications, alerting supervisory staff when supplies were low or nearing expiration dates to ensure timely replenishment.
Responded promptly to emergency situations, assisting in the administration of necessary treatments or medications under RN supervision.
Educated patients and families about proper medication use, potential side effects, and strategies for managing potential complications.
Maintained compliance with state regulations by completing ongoing continuing education requirements related to medication administration.
Ensured patient safety by adhering to strict infection control practices during all aspects of medication administration.
Monitored medication storage area to maintain medication security and control.
Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Counted and recorded medication inventory routinely to maintain medication security and control.
Assistant Director of Catering
MNSU-Sodexo
08.2013 - 06.2016
Delivered exceptional client experiences through meticulous attention to detail in event planning, menu design, and on-site execution.
Implemented innovative marketing strategies that increased brand awareness and attracted new clients for the catering division.
Improved client satisfaction by effectively managing all aspects of catering events, from menu planning to event logistics.
Managed a diverse team of culinary professionals who successfully executed high-quality events under tight deadlines.
Managed budgets responsibly, negotiating vendor contracts to secure competitive pricing without compromising quality or presentation.
Collaborated closely with sales teams to create proposals that showcased the value-added services offered by the catering department.
Established the catering department as a key revenue driver within the organization, positioning the team for continued success in an increasingly competitive market.
Implemented cost-saving measures by analyzing event expenses and identifying areas for improvement.
Conducted post-event evaluations to identify opportunities for improvement, continuously refining processes to enhance overall performance.
Streamlined event coordination for smoother execution and better results through improved communication with team members.
Created floor plan and decor for events including weddings and Galas
Worked at the President of the University and Glenn Taylors Home
Organized and Maintained a 30plus person staff from all over the world speaking all different languages
Education
Bachelor of Arts - HRT-Hospitality Restaurant And Tourism Management
UW-Stout
Menomonie
05-2012
Skills
Patient counseling
Multitasking
Excellent communication
Relationship building
Clinical documentation
Team building
Self motivation
Time management
Bubbly Personality
Positive Attitude
Medically Trained
Certification
Certified Events and Wedding Planner
Safe Sport Certified
Timeline
Audiology Assistant
Nelson Hearing Clinics
01.2022 - Current
Personal Care Attendant
REM
06.2021 - 12.2021
Activities Director
Ingleside Assistant Living & Memory Care
01.2020 - 06.2021
Trained Medication Aide
Ingleside Assistant Living & Memory Care
01.2020 - 06.2021
Assistant Director of Catering
MNSU-Sodexo
08.2013 - 06.2016
Bachelor of Arts - HRT-Hospitality Restaurant And Tourism Management