SAMUEL A MURPHY

Handle all guest inquiries with a focus on 100% guest satisfaction.

Receive inbound calls on new and pre-owned vehicles, with a goal to establish a firm appointment date and time from the prospective guest to visit Tom Kadlec Kia.

• Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
• Supported sales team members to drive growth and development.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Identified and pursued upselling and cross-selling opportunities within the existing client base.
• Leveraged cold calling, in-person visits and referrals to build leads.
• Identified new customers through pipelining, pre-qualification and territory analysis and management.

Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.

Maintain and communicate exceptional product and inventory knowledge to our guests.

Gather and track all guest data as directed; accurately enter into BDC database.

Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.

Work in close proximity with other Sales BDC Representatives in a team based environment.

Facilitate timely follow up on all internet leads as directed by management and/or procedures.

Developed and maintained relationships with key clients, leading to repeat business and referrals

Collaborated with cross-functional teams to develop innovative solutions for client challenges

• Supported sales team members to drive growth and development.
• Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
• Analyzed customer feedback to identify areas for improvement in products and services offered.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Collaborated with internal teams for successful execution of projects.
• Identified and pursued upselling and cross-selling opportunities within the existing client base.
• Maintained a database of existing customers and prospective leads.
• Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
• Identified new customers through pipelining, pre-qualification and territory analysis and management.

• Maintained up-to-date knowledge of industry trends and developments.
• Attended networking events to build relationships with potential customers.
• Developed and maintained relationships with key clients to ensure customer satisfaction.
• Generated weekly reports on sales performance against targets for upper management review.
• Participated in training sessions on topics related to sales techniques or industry regulations.
• Provided timely customer service support to resolve any issues quickly and efficiently.
• Identified customer needs by asking questions and advising on best solutions.
• Cultivated relationships with key decision makers through regular client visits and follow-up calls.
• Maintained accurate records of all sales activities using CRM software systems.
• Developed pricing strategies tailored to individual clients based on their unique needs.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.