Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Jackels

Duluth

Summary

I’m a customer service professional with experience at FedEx, where I help customers solve problems and keep shipments moving smoothly. I take pride in communicating clearly and making sure people have a positive experience. I’ve also worked as an instructor at School of Rock, where I used creativity and patience to support students of different ages and skill levels. I enjoy working with people, staying organized, and being someone others can rely on.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

FedEx
Edina
09.2024 - 08.2025

Shipping Responsibilities

  • Managed shipping schedules and procedures to ensure timely deliveries
  • Triage packaging process to maintain organization and balance workload effectively

Printing Responsibilities

  • Communicate with customers to fully understand printing needs and provide suggestions to fit what the customer wants
  • Maintained printing queue to meet timelines and quality standards, ensuring customer satisfaction

Barista

Starbucks
Wayzata
07.2022 - 08.2023
  • Delivered exceptional customer service while preparing drinks and food, fostering a welcoming environment for customers and colleagues.
  • Facilitated skill development among peers during team meetings, enhancing overall team capabilities.

Lesson Teacher

School of Rock
Eden Prairie
11.2021 - 06.2022
  • In this position, I coached younger students to play guitar and provided feedback and advice on how improve
  • This job focused on working with people of all ages and creating a safe and fun learning environment for students.

Education

Bachelor of Science - Nursing

The College of Saint Scholastica
Duluth, MN
05-2029

High School Diploma -

Eden Prairie High School
Eden Prairie, MN
06.2024

Skills

  • Excellent interpersonal service skills
  • Problem solving
  • Adaptable
  • Quick learning
  • Punctual
  • Creative

Languages

  • English, Fluent
  • Spanish, Semi-fluent

Timeline

Customer Service Associate

FedEx
09.2024 - 08.2025

Barista

Starbucks
07.2022 - 08.2023

Lesson Teacher

School of Rock
11.2021 - 06.2022

Bachelor of Science - Nursing

The College of Saint Scholastica

High School Diploma -

Eden Prairie High School
Samuel Jackels