Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Hanlon

Elk River

Summary

Dynamic administrative professional with a proven track record at Elk River School District ISD 728, excelling in customer service and data entry. Adept at fostering strong client relationships and enhancing office efficiency through critical thinking and effective communication. Committed to maintaining confidentiality and delivering exceptional support in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

Elk River School District ISD 728
11.2013 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

HHA

Elk River Senior Living
08.2019 - 01.2021
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
  • Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
  • Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.

Front of House Manager

Elk River Golf CLub
03.2009 - 10.2016
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.

Education

Business Administration And Management

MN School of Business
Brooklyn Park, MN
05-1992

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Administrative support
  • Time management
  • Microsoft Excel
  • Customer and client relations
  • Computer proficiency
  • Customer relations
  • Critical thinking
  • Strong problem solver

Timeline

HHA

Elk River Senior Living
08.2019 - 01.2021

Administrative Assistant

Elk River School District ISD 728
11.2013 - Current

Front of House Manager

Elk River Golf CLub
03.2009 - 10.2016

Business Administration And Management

MN School of Business

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Sandra Hanlon