Sandra Karstens

• My employment through ExpressPro Staffing was temporary employment. The following is one of my positions with them.

Interstate Power, Lakeville, MN/Front Desk

2022-2023:

Greet and welcome guests upon arrival.

Direct visitors to appropriate person or department.

Manage appointments and reservations.

Answer, screen, and forward incoming phone calls.

Responded to inquiries promptly, providing excellent customer service to clients and staff.

Provide information about our services, rates, and policies.

Maintain a clean and organized front desk area. Handle customer requests.

Perform basic bookkeeping tasks.

Assist with other administrative tasks as needed.

• Main task in this position was handling phone calls from customers placing their orders for coffee. These customers were private customers to customers who supplied their national and international customers. Also, the customers calling may have situations such as I have not received my order, my order that I received is not correct, etc. I always strive to listen and address their needs. I’m experienced through this position and my owning and running of R K Marketing Agriculture company. The company received orders through the internet, standing orders from companies etc. These were entered into the system also. Other office tasks and supported their office staff.

• My husband owned and operated an agriculture business out of the home. After he passed away and my position at Cargill was being outsourced. I decided to retire and continue my husband’s business as an owner and operator.
• Coordinated with clients their order of ag products and their order of specialty products. Worked with clients, suppliers, manufacturers, and freight carriers. All office duties were completed by me.

• First point of contact with phone inquiries and person contact for inquiries.
• Maintain church membership data in Church Windows.
• Update church events and/or team meetings on the church calendar as needed.
• Maintain Volunteer Schedule, readers, greeters, hospitality, ushers, acolytes, projectionist, etc.
• Prepare and complete Church Worship Bulletins; (Sunday services, holiday services, special services, i.e. funerals).
• Gather and write monthly articles from all ministry teams for the monthly newsletter. Write my article for the newsletter. Complete newsletter, copy and mail out each month.
• Maintain official church documents and files, i.e., church constitution, SYNOD documents.
• Provide administrative support as directed by pastor, other staff, and church ministry teams.
• Prepare annual reports for the church annual meeting and the Minnesota SE Synod.
• General office duties, i.e., filing, faxing or email documents, petty cash, and many other tasks requested.
• Maintain high confidentiality.

• Set up Chemical Dependency Assessment appointments for 4 counselors and provided support as requested.
• Check in assessments with necessary forms to be filled out and insurance information.
• Maintain the calendar log of assessments and intakes.
• Maintain data entry system.
• Collect the necessary co-pays per client and process cash receipts.
• Maintain weekly client reports.
• Maintain high confidentiality.
• General office duties; phone, supply of necessary documents for assessments and
• In-takes, filing, inventory and office supplies and requested tasks from staff members.

• Managed railcar leasing and shopping of damaged cars.