Sandra Peterson
Burnsville,MN
Summary
Experienced Data Analyst with a strong track record in supporting system management and problem resolution to enhance records management. Over 10 years of experience successfully managing customer activity, addressing technical issues, and ensuring smooth system operations. Possesses hands-on expertise in assessing operational procedures, analyzing records, and investigating complex troubleshooting issues. Well-versed in navigating the latest compliance regulations and service-level agreements, consistently maintaining strict compliance with updated standards.
Overview
10
10
years of professional experience
1
1
Language
Work History
Operations Analyst
Included Health
08.2018 - Current
- Collaborate with Practice Operations leadership to optimize state-level and 24 hour staffing coverage, ensuring member access and achieving growth targets across clinical service lines
- Act as a key liaison between internal and external stakeholders, facilitating cross-functional collaboration to maximize the utilization of scheduling platforms
- Serve as the team expert on scheduling software (including NICE IEX and AthenaOne), managing monthly data uploads, schedule releases, software updates, and feature rollouts to support clinician practices
- Analyze and report service line metrics, including member access and clinician utilization trends, to guide decisions on state licensure, staffing adjustments, and capacity planning
- Conduct capacity planning for Urgent Care practice of over 300+ clinicians, to address short-term staffing needs, ensuring alignment with forecasted demand and operational goals
- Partner with practice operations and clinical leadership teams to support growth initiatives and key projects, driving operational excellence and member satisfaction
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
Sr. Clinician Liaison
Included Health
08.2022 - 12.2023
- Managed physician scheduling for our new Virtual Primary Care and Urgent Care practice of 45 clinicians while ensuring compliance with contractual obligations for a diverse team of healthcare providers
- Collaborated with cross-functional teams to address scheduling concerns, optimize workflows, and support operational goals
- Utilized advanced tools and forecasting systems to improve resource allocation, ensuring optimal coverage and service delivery
- Acted as a key liaison between physicians and internal teams, resolving escalations and maintaining strong professional relationships
- Contributed to process improvements that enhanced scheduling accuracy and reduced operational inefficiencies
Clinician Liaison
Included Health
08.2018 - 08.2022
- Worked with a dedicated clinician practice to provide timely, accurate, and thoughtful responses to all clinician related inquiries and concerns
- Drove a high level of clinician engagement and retention by providing excellent support and communication throughout the clinicians tenure with Included Health
- Completed activities related to the hiring and termination of clinicians, including reviewing contract requirements, communicating timelines, and schedule builds
- Monitored clinician quality metrics and adherence to contractual requirements to optimize clinical quality, state by state coverage, patient access, clinician productivity and visit growth goals
- Collaborated cross functionally to help clinicians stay connected to Included Health by navigating organizational resources and policies, managing various communication channels, and coordinating communication with internal team members, as needed
- Scheduled clinicians to ensuring adherence to contractual and shift adherence requirements, optimizing state by state coverage, patient access, clinician productivity and visit growth goals
Physician Scheduler
vRad
08.2015 - 10.2017
- Built and maintained excellent relationships with our Radiologists and all other vRad Team Members
- Managed working schedule for 167 Radiologists, including approving time off, adding additional shifts and managing any other contractual obligations
- Maintained contractual obligations reports updated for the entire 500+ practice
- Review capacity and demand forecasting reports daily for short term planning scheduling adjustments
- Responsible for overseeing the end of month process for the scheduling team, while working closely with the finance department, to ensure practice compensation is accurate
- Worked closely with the liaison team to resolve Radiologists scheduling concerns and contract updates as they relate to scheduling
- Responsible for Holiday Open Enrollment, assigning physician's time off during all major holidays
- Assisted and handled escalation concerns from other physician schedulers
- Utilize Open Tempo and forecasting tools to make additional shifts available for Radiologists to ensure appropriate daily coverage
Administrative Specialist C - Outpatient Surgery Center
Kaiser Permanente of Washington
09.2014 - 03.2015
- Managed calendar, arranged appointments, meetings for Executive Director of Perioperative Services
- Planned, coordinated and implemented weekly meeting space and equipment changes for the Outpatient Surgery Center staff
- Responsible for basic computer and software planning, instruction and implementation for the Outpatient Surgery Staff
- Utilized a variety of Microsoft Applications to type letters, reports, weekly meeting presentation materials, coordinate and organize projects
- Web author for the department's intranet site, responsible for updating policies and maintaining site information current
- Maintained complex departmental filing systems for 95 union represented staff members, including licensure tracking and confidential departmental files and records
- Responsible for setting up interviews with candidates and working closely with HR during the hiring process
- Created monthly schedule for CRNAs total staff of 10
- Responsible for onboarding and orientation of new hires on departmental procedures and Group Health systems, such as Outlook, Aspire, Connection, and KRONOS
- Minute taker, finalized and distributed minutes for staff meetings, departmental committees and the Outpatient Surgery Center Central Oversight Committee
Education
Some College (No Degree) - Business Management
El Camino College
Torrance, CASkills
- Bilingual
- Operational efficiency
- Customer service
- Process optimization
- Technical systems
- Culturally sensitive service
- Data analysis
- Process updates
- Reporting skills
- Workflow optimization
- Teamwork and collaboration
- Problem-solving abilities
- Microsoft Excel
- Analytical skills
- Effective communication
Timeline
Sr. Clinician Liaison
Included Health
08.2022 - 12.2023
Operations Analyst
Included Health
08.2018 - Current
Clinician Liaison
Included Health
08.2018 - 08.2022
Physician Scheduler
vRad
08.2015 - 10.2017
Administrative Specialist C - Outpatient Surgery Center
Kaiser Permanente of Washington
09.2014 - 03.2015
Some College (No Degree) - Business Management
El Camino College
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