Sanel Begic

Coordinate patient appointment schedules, ensuring efficient patient visits and supporting the health team. Demonstrate proficiency in using EPIC electronic health record (EHR) system to manage patient records and appointments. Implement standardized rooming procedures to facilitate patient rooming and optimize workflow. Accurately complete pre-examination patient record information, including vital signs, allergies, and medications, maintaining detailed and organized patient data. Effectively communicate scheduling delays or changes to patients and their families in a prompt and courteous manner, enhancing patient satisfaction. Serve as a primary point of contact and resource for patients, addressing inquiries and concerns with professionalism and empathy. Manage supplies inventory and ensured timely ordering of new supplies, optimizing resource availability. Facilitate ordering of tests and consultations as per doctors' requests, streamlining care processes. Completed coursework in medical terminology and pathophysiology during OOST training, enhancing medical knowledge and terminology proficiency.

• Supervised and coordinated daily desk operations to ensure efficiency and high-quality service.
• Provided leadership and support to team members, offering guidance and resolving operational challenges.
• Trained and mentored staff, enhancing team performance and customer service standards.
• Managed scheduling, workflow distribution, and process improvements to optimize productivity.
• Collaborated with cross-functional teams to streamline procedures and enhance operational efficiency.
• Acquired strong knowledge of cardiac testing procedures; Exercise Stress tests, Electrocardiograms, and Echocardiograms.
• Introduced communication strategies for interaction with virtual teams, improving collaboration and information exchange.
• Diagnosed and resolved hardware / software issues on-site and remotely for seamless operation of computer systems.
• Installed, serviced, and configured computer systems, Internet connections, Outlook, and networks, including desktop computers, servers, and peripherals, maintaining the integrity of IT infrastructure.

• Spearhead planning of media support for various events, ensuring a seamless and engaging experience for attendees
• Train new team members in safety protocols, equipment usage, and customer service, contributing to a well-prepared and professional workforce
• Collaborate with management to implement and enhance services, resulting in increased efficiency and customer satisfaction
• Formulate financial decisions within deadlines and under rigorous guidelines, ensuring the organization's financial stability
• Conduct innovative software testing and equipment simulations, optimizing event operations and reducing downtime

• Provided invaluable support for special events hosted by Rochester FC in partnership with RCTC, contributing to the seamless execution of these events
• Managed post-production media transfers, ensuring that media assets were efficiently processed and ready for use
• Effectively maintained media assets, keeping track of their organization and accessibility, improving content management