Santiago Cortez Serrar
Chanhassen
Summary
Skilled in maintenance and repair with background in efficiently resolving issues ranging from minor repairs to complex system faults. Possess advanced knowledge of various tools, equipment, and techniques relevant to job success. Strengths include problem-solving, time management, and ability to work independently or as part of a team to meet operational goals. Contributed to enhancing facility safety and reducing downtime through proactive maintenance strategies and quick response to emergency repair needs.
Overview
7
7
years of professional experience
Work History
Maintenance Crew Member
Chanhassen Dinner Theatres
Chanhassen
06.2023 - Current
- Cleared walkways of snow and ice during winter months.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Provided technical support to other crew members when needed.
- Identified problems during daily work inspections and addressed concerns.
Shift Manager
McDonald's
Chanhassen
03.2020 - 06.2023
- Maintained cleanliness and organization of work area.
- Recommended opportunities for growth and advancement to motivate employees.
- Reviewed financial statements to meet targets during shift.
- Monitored inventory levels and placed orders for supplies as needed.
- Ensured compliance with health and safety regulations.
- Trained new employees on company policies, procedures, and job responsibilities.
Shif Manager
McDonald's
Chasca
03.2018 - 03.2020
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Processed weekly payroll information using appropriate software applications.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured compliance with health and safety regulations.
Education
High School
Minneapolis, MNSkills
- Equipment maintenance
- Safety compliance
- Technical support
- Machinery cleaning
- Problem solving
- Team collaboration
- Employee training
Timeline
Maintenance Crew Member
Chanhassen Dinner Theatres
06.2023 - Current
Shift Manager
McDonald's
03.2020 - 06.2023
Shif Manager
McDonald's
03.2018 - 03.2020
High School