SANTINA STAYDOHAR
Saint Paul
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Mounds Park Academy
Saint Paul
10.2024 - Current
- Provide front office support, managing scheduling, communications, and daily operations
- Maintain organized filing systems and handle data entry with high accuracy
- Assist staff, students, and visitors, creating a professional and welcoming environment
- Coordinate administrative processes to improve efficiency and workflow
- Support report preparation and general office management tasks
Patient Service Coordinator
Children’s Minnesota
07.2022 - 05.2025
- Coordinate patient admissions, transfers, and discharges
- Verify insurance and maintain accurate medical records
- Support emergency department communications
- Assisted families with insurance inquiries and verified coverage details.
- Processed patient records and maintained confidentiality of sensitive information.
- Collaborated with medical staff to ensure seamless patient flow and service delivery.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Office Assistant
Tolerance Masters Inc
11.2022 - 09.2024
- Prepare weekly reports and process purchase orders
- Manage administrative systems and communications
- Support daily office operations
- Managed daily office operations and ensured smooth workflow.
- Organized and maintained filing systems for easy document retrieval.
- Processed incoming mail and distributed to appropriate departments.
- Assisted in preparing reports and presentations for meetings.
- Maintained office supplies inventory and placed orders as needed.
- Communicated with clients and vendors to address inquiries promptly.
Customer Service Advocate
Essendant
09.2021 - 10.2022
- Handled calls, emails, and order processing
- Resolved customer issues efficiently
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to improve service delivery and efficiency.
- Utilized CRM systems to track customer interactions and feedback.
- Educated customers on product features and benefits to enhance satisfaction.
Customer Service Representative
Walters Recycling & Refuse
04.2019 - 08.2021
- Managed billing, dispatching, and customer inquiries
- Assisted customers with inquiries regarding recycling and waste management services.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed service requests using company software for efficient response tracking.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers on proper recycling practices and waste disposal guidelines.
Education
High School Diploma -
Roseville Area Senior High School
Skills
- Administrative Support
- Customer Service
- Data Entry
- Multitasking
- Communication
- Report Preparation
- Microsoft Office
- Confidentiality
- Scheduling management
- Data entry accuracy
- Process coordination
Timeline
Administrative Assistant
Mounds Park Academy
10.2024 - Current
Office Assistant
Tolerance Masters Inc
11.2022 - 09.2024
Patient Service Coordinator
Children’s Minnesota
07.2022 - 05.2025
Customer Service Advocate
Essendant
09.2021 - 10.2022
Customer Service Representative
Walters Recycling & Refuse
04.2019 - 08.2021
High School Diploma -
Roseville Area Senior High School