Sara Anderson
Saint Paul
Summary
Dynamic Senior Patient Coordinator at Summit Orthopedics with a proven track record in conflict resolution and patient advocacy. Expert in surgery scheduling and meticulous documentation, ensuring compliance with HIPAA laws. Recognized for exceptional customer service and attention to detail, facilitating seamless healthcare navigation for patients and families.
Overview
24
24
years of professional experience
Work History
Senior Patient Coordinator
Summit Orthopedics
Woodbury
10.2008 - Current
- Resolved conflicts between patients, family members, physicians, or other members of the healthcare team in a timely manner.
- Ensured compliance with regulations regarding patient rights, safety standards, HIPAA laws.
- Coordinated referrals between primary care physicians and specialists when necessary.
- Provided patients with assistance in navigating the healthcare system and connecting them to appropriate resources.
- Scheduled and coordinated patient appointments with physicians, specialists, and other healthcare providers.
- Scheduled follow-up appointments according to post-operative protocols.
- Maintained accurate records of patient data, including medical history, insurance information, and contact details.
- Assessed potential conflicts between multiple scheduled surgeries and resolved them efficiently.
- Monitored incoming calls related to clinic surgery scheduling and responded promptly in a professional manner.
- Verified accuracy of patient data prior to surgery scheduling.
Health Unit Coordinator
United Hospital
Saint Paul
08.2001 - 10.2008
- Organized patient records, charts, and other documents in an orderly manner.
- Received requests for medical records from outside agencies or individuals.
- Performed clerical tasks such as typing letters, memos, and reports as requested by management.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Provided administrative support to nursing staff as needed.
Education
Bachelor of Science - Human Development
University of Wisconsin, Stout
Menomonie, WI12-2000
Skills
- Customer service
- Attention to detail
- Follow-up care
- Documentation
- Medical terminology
- Scheduling
- Surgery scheduling
Timeline
Senior Patient Coordinator
Summit Orthopedics
10.2008 - Current
Health Unit Coordinator
United Hospital
08.2001 - 10.2008
Bachelor of Science - Human Development
University of Wisconsin, Stout
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