Hi, I’m
SARA BRENNY
Chaska,MN
Summary
Experienced leader with 15+ years in operations management, education, and customer service. Skilled in streamlining operations, improving customer success, and driving organizational growth. Proficient in customer service, onboarding development, and relationship-building. Able to leverage technology and data-driven insights to achieve strategic goals. Passionate about fostering collaborative environments and empowering individuals.
Overview
18
years of professional experience
1
Certification
Work History
FORTIFY CONSULTING LLC
Owner
10.2021 - Current
Job overview
- Consulted with start-ups and small businesses to assess operational needs, identify areas for improvement, and implement optimized solutions that fostered growth and efficiency
- Designed and developed engaging virtual training, catering to diverse consumer needs and learning preferences
- Collaborated with clients to understand their target audience, learning objectives, and desired outcomes to track and report on consumer participation and impact.
H2O MEDIA INC.
Operations Manager
10.2021 - 05.2024
Job overview
- Implemented onboarding and ongoing training for team members, focusing on advertising and marketing best practices, and sales development
- Spearheaded a comprehensive rebranding and redesign for the affiliate website, using WordPress to enhance user experience and brand consistency
- Served as HubSpot Administrator, managing the platform to optimize sales and marketing workflows for over 100,000 contact records, improve lead tracking, and enhance customer relationship management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
LIFE TIME ACADEMY (LIFE TIME INC)
Operations Manager
07.2019 - 01.2022
Job overview
- Managed faculty teams across 13 programs within 3 distinct disciplines
- Led the successful transition from live training to a virtual model, increasing enrollment by 15%
- Directed adoption of HubSpot CRM, aligning the platform with strategic goals and realizing measurable improvements in sales, marketing, and customer service operations
- Collaborated cross-functionally to restructure and migrate LMS to a new platform, enhancing scalability across the organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
LIFE TIME ACADEMY (LIFE TIME INC)
Regulatory Compliance and Student Services Manager
03.2015 - 07.2019
Job overview
- Oversaw regulatory compliance for 18+ states, collaborating with the National Accrediting body
- Maintained accreditation compliance through strong relationships with key stakeholders to align accurate record-keeping, policy, and procedure
- Led admissions and student services operations, overseeing team recruitment, development, and performance management
- Implemented student support initiatives, such as early alert systems and academic advising, resulting in an average annual student completion rate of 84%
- Collected feedback from faculty and students to continually assess and improve processes and curriculum
- Developed job placement assistance, leading to 65% of graduates securing employment in their field of study annually.
LIFE TIME ACADEMY (LIFE TIME INC)
Student Services Administrator
07.2011 - 03.2015
Job overview
- Established critical infrastructure for Admissions and enrollment processes
- Implemented Salesforce, reducing manual data and improving application processing time by 20%
- Created custom reports to provide real-time visibility into enrollment metrics, enabling data-driven decision-making
- Liaison for state licensing, ensuring compliance with regulations
- Provide ongoing support to prospective and new students throughout training.
CONCORDIA UNIVERSITY
Student Services & Financial Aid Counselor
10.2006 - 02.2011
Job overview
- Provided comprehensive financial aid counseling to students and families, guiding them through the application process, eligibility requirements, and available aid options
- Conducted individual financial aid consultations to assess student needs, develop personalized aid packages, and address concerns
- Awarded and disbursed over 1500 financial aid awards annually in compliance with federal, state, and institutional regulations.
- Provided financial aid counseling to enrolled and prospective students.
Education
AUGSBURG UNIVERSITYMinneapolis, MN
Sociology
CONCORDIA UNIVERSITYSaint Paul, MN
Organizational Leadership & Management
Skills
- Operational Leadership
- Customer Success
- Curriculum Development
- Project Management
- Communication Skills
- Customer Service
- Learning Management Systems (LMS)
- HubSpot Administrator
- Salesforce Administrator
- WordPress
- Microsoft Office
- Google Workspace
Additional Information
- Veteran Services Project- Developed and facilitated community engagement through the Veteran Services program, fostering connections between Veterans, students, and the public.
- Accrediting Council for Continuing Education & Training (ACCET) site visit evaluator- Provide peer review to post-secondary institutions seeking accreditation.
- Girls on the Run trained volunteer coach- facilitate lessons that blend physical activity with life skill development.
Certification
HubSpot Inbound Marketing
Timeline
Owner
FORTIFY CONSULTING LLC
10.2021 - Current
Operations Manager
H2O MEDIA INC.
10.2021 - 05.2024
Operations Manager
LIFE TIME ACADEMY (LIFE TIME INC)
07.2019 - 01.2022
Regulatory Compliance and Student Services Manager
LIFE TIME ACADEMY (LIFE TIME INC)
03.2015 - 07.2019
Student Services Administrator
LIFE TIME ACADEMY (LIFE TIME INC)
07.2011 - 03.2015
Student Services & Financial Aid Counselor
CONCORDIA UNIVERSITY
10.2006 - 02.2011
AUGSBURG UNIVERSITY
Sociology
CONCORDIA UNIVERSITY
Organizational Leadership & Management
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