SaraBeth Gregory

• Help train, onboard, and mentor new employees. Work with supervisor to help coordinate staffing coverage for provider schedules.
• Give positive support and constructive feedback to team members.
• Work with other leads to Identify and resolve issues, escalate to leaders as appropriate.
• Help develop, test, and implement new processes.
  Serve as a positive change agent
• Monitor, update, and share metrics/quality data.
• Participate in quality and process improvement initiatives.
• Assist with audit review and resolution.
• Collaborate with providers to implement process standards.
• Teach workflows, technology/hardware set-up and support to patients.
• Follow service and process standards.
  Strive for excellence by anticipating, meeting, and exceeding expectations.
• Listen to customer concerns or feedback and provide real-time support to find appropriate resolution(s).
  
  1/28/25 Silver U+ Award for Commitment to Team.
  3/26/25 Silver U+ Award for Commitment to Team.
  3/31/25 Silver U+ Award for Commitment to Team.
  1/15/26 Gold + Award for Commitment to Team.

• Work independently and remotely.
• Call patients in advance of their visit to help make sure they have the appropriate technologies and know how to use it. This includes facilitating ASL and CART Services visits.
  Initiating virtual (video and telephone) visits with the patient, collecting and documenting pertinent information such as the reason for their visit, health history, home medication review, health questionnaires, insurance and demographics.
• Complete visit wrap-up by scheduling follow up appointments including complex scheduling.
• Communicates with patients, providers and other health professionals, remotely through phone and other technologies.
• Perform other duties including, maintaining core/universal competencies and completing any new required learnings.
  
  ACCOMPLISHMENTS
  Received the U+ Silver Award for Commitment to Team on 11/6/21
  Received the U+ Bronze Award for Commitment to Team on 12/17/21
  Received the U+ Bronze Award for Commitment to team on 4/26/22

• I was responsible for completing the financial clearance process within patient access which includes scheduling and registration activities.
• I helped create a welcoming environment and deliver an exceptional experience to patients, families and other customers.
• I was able to convey information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities.
• I also provided scheduling and registration support for patients.
• Delivered an exceptional customer service experience to patients, families and other customers.
• Managed daily worklists and resolved assigned tasks in a timely and efficient manner.
• Adhered to all compliance and regulatory requirements.

Provided essential, hands-on care to patients, assisting with daily living activities—such as bathing, dressing, and feeding—under the supervision of nursing staff.