Sara Hesse Vigil
New Ulm,MN
Summary
Group Air Supervisor at CWT / Amex GBT, adept at enhancing operational efficiency and service delivery. Expert in team building and mentoring staff, driving process improvements that reduced turnaround time. Committed to team development and customer service excellence, leveraging analytical thinking and decision-making skills to achieve organizational goals.
Overview
31
31
years of professional experience
Work History
Group Air Supervisor
CWT Amex GBT
Plymouth MN
08.1999 - Current
- Led team to enhance operational efficiency and improve service delivery standards. Monthly coaching and agent support.
- Developed training programs to mentor staff on best practices and company policies. Work with the team using these best practices to support our accounts to ensure accuracy while meeting expectations.
- Implemented process improvements that streamlined workflows and reduced turnaround time. Participate in daily calls and with other management to ensure timely completion of daily workload and upcoming assignments.
- Work all customer service concerns and debit memos as received. Provide team coaching as needed.
Team Lead
America West Vacations
Phoenix, AZ
09.1995 - 03.1999
Assist team of 200 agents with booking questions and processes.
Train new hire employees
Process last minute documents for passenger travel.
Education
Business Management -
Willmar College
Willmar, MNSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff development
- Staff discipline
- Team building
- Analytical thinking
Timeline
Group Air Supervisor
CWT Amex GBT
08.1999 - Current
Team Lead
America West Vacations
09.1995 - 03.1999
Business Management -
Willmar College