Sara Whalen
New Hope
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Concentra Urgent Care
Robbinsdale, MN
06.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Developed and implemented customer service policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
Customer Service Representative
Blue Cross And Blue Shield
Eagan, MN
01.2016 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
Overnight Manager
Kwik Trip
South Saint Paul, MN
06.2015 - 01.2016
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Supervised personnel working overnight in kitchen area to support safe operation and maximize productivity efficiencies.
- Created nightly shift task lists to assign duties to each employee.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
Overnight Manager
McDonald's Restaurant
South Saint Paul, MN
01.2014 - 06.2015
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Supervised personnel working overnight to support safe operation and maximize productivity efficiencies.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
Education
High School Diploma -
Henry Sibley High School
West Saint Paul, MN06.1995
Skills
- Patient Intake
- Medical Insurance
- Office Administration
- HIPAA Compliance
- System Updates
- Patient Greeting
Timeline
Patient Service Specialist
Concentra Urgent Care
06.2022 - Current
Customer Service Representative
Blue Cross And Blue Shield
01.2016 - 11.2020
Overnight Manager
Kwik Trip
06.2015 - 01.2016
Overnight Manager
McDonald's Restaurant
01.2014 - 06.2015
High School Diploma -
Henry Sibley High School