Sara Whalen
New Hope
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Concentra Urgent Care
06.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Developed and implemented customer service policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
Customer Service Representative
Blue Cross And Blue Shield
01.2016 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
Overnight Manager
Kwik Trip
06.2015 - 01.2016
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Supervised personnel working overnight in kitchen area to support safe operation and maximize productivity efficiencies.
- Created nightly shift task lists to assign duties to each employee.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
Overnight Manager
McDonald's Restaurant
01.2014 - 06.2015
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Supervised personnel working overnight to support safe operation and maximize productivity efficiencies.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
Education
High School Diploma -
Henry Sibley High School
West Saint Paul, MN06.1995
Skills
- Patient Intake
- Medical Insurance
- Office Administration
- HIPAA Compliance
- System Updates
- Patient Greeting
Timeline
Patient Service Specialist
Concentra Urgent Care
06.2022 - Current
Customer Service Representative
Blue Cross And Blue Shield
01.2016 - 11.2020
Overnight Manager
Kwik Trip
06.2015 - 01.2016
Overnight Manager
McDonald's Restaurant
01.2014 - 06.2015
High School Diploma -
Henry Sibley High School
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