Sarafina Dillon

• Facilitated small group activities that fostered peer collaboration and improved overall communication skills.
• Improved literacy rates through one-on-one, focused tutoring sessions for struggling readers.
• Promoted a love of reading among students by introducing diverse book selections and engaging discussions.
• Collaborated with teachers to identify specific student needs, tailoring lessons for maximum effectiveness.

The primary responsibility of the Advantage Services Specialist is to provide resources, advocacy, crisis intervention, and supportive services to residents, as well as plan, coordinate, and evaluate programs designed to support resident housing stability.

• Stability & Independence.
• Health and Wellness.
• Education & Advancement.
• Community Building & Engagement.

The Advantage Services Specialist is responsible for overseeing all front desk operations and providing support to the Advantage Services Coordinator on-site. Key duties include managing administrative tasks such as making copies, handling phone calls, creating flyers for over 300 units and coordinating events.

The Office Assistant position supports the 24-hour Information Desk and the Business Operations Supervisor by providing exceptional customer service and guidance to residents and guests, enforcing departmental policies, troubleshooting challenges, and facilitating appropriate referrals to building management and other University entities.

Office Assistants play a key role in building safety and security through key management, understanding and implementing emergency procedures, and collaboration with the Community Advisors (CAs). The Office Assistant's complete administrative tasks associated with the information desk, as well as provide tours to prospective students and families.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.