Sarah Allard
Minnetonka,MN
Summary
Dynamic Brand Standards Manager with a proven track record at Perkins, LLC, excelling in quality assurance and operational efficiency. I foster cross-functional teamwork and mentor staff to enhance service excellence. Successfully led training initiatives, ensuring new restaurant openings and operating restaurants met brand standards and operational goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand.
Overview
14
14
years of professional experience
Work History
Brand Standards Manager
Perkins, LLC
08.2020 - Current
- Conducted Quality Assurance audits in franchise and corporate restaurants with an emphasis on food safety, hospitality, and brand systems and standards
- Developed and maintained relationships with operators to maximize productivity and operational excellence
- Gathered audit data and communicated successes and opportunities at the store, region, and brand levels
- Updated forms in audit system to represent evolving brand priorities and menu changes
- Hosted and taught University of Perkins classes to new restaurant managers
- Administered ServSafe classes
- Assisted with New Restaurant Openings
Training Administrator
Perkins & Marie Callenders , LLC
02.2018 - 08.2020
- Reviewed and edited training materials for New Restaurant Openings
- Built and managed training teams for New Restaurant Openings
- Validated training progress of new managers and communicated any concerns with Regional Managers
- Designed weekly field communication
- Coordinated and prioritized University of Perkins and ServSafe classes
New Restaurant Opening Captain
Perkins & Marie Callenders , LLC
07.2011 - 02.2018
- Lead teams of up to 14 trainers delegating tasks and providing feedback
- Collaborated with Franchise Consultants, Director of Training, and Owners to execute quality training
- Cultivated interpersonal skills by building positive relationships with others
- Planned daily training activities to ensure training was through and engaging
- Used critical thinking to break down problems, evaluate solutions and make decisions
Skills
- Documentation and reporting
- Cross-functional teamwork
- Effective policy execution
- Mentoring team members
- Staff training and development
- Collaborative decision-making
- Strong interpersonal skills
- Service excellence
- Operational efficiency management
- Effective communication
Timeline
Brand Standards Manager
Perkins, LLC
08.2020 - Current
Training Administrator
Perkins & Marie Callenders , LLC
02.2018 - 08.2020
New Restaurant Opening Captain
Perkins & Marie Callenders , LLC
07.2011 - 02.2018
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