Sarah Ferede
Minneapolis
Summary
Dynamic and dedicated professional with extensive experience at Elite Home Health Care, excelling in patient care and regulatory compliance. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Committed to delivering high-quality healthcare management while fostering team collaboration and ensuring adherence to health and safety standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Elite Home Health Care
Rochester
01.2024 - 02.2025
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming, feeding
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Office Coordinator
Marlen Amusement Inc.
Rochester
07.2020 - 12.2023
- Producing and utilizing data collected, preparing and presenting sales reports
- Monitoring incoming and outgoing shipments daily
- Operating office equipment such as incoming and outgoing calls, voicemail messaging system
- Arranging meeting and schedules for employees as well as owner
- Daily use of a variety of software applications to arrange invoices, statements, financial records etc
- Enforcing company’s rules and regulations due to Covid-19 pandemic
- Committing to health and safety standards
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
Office Administrator
Westfall Medical Office Park
Rochester
06.2017 - 07.2020
- Representing physicians by screening incoming telephone calls; recording and transmitting messages
- Scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers
- Producing information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects
- Providing historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions
- Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
Patient Care Technician
Hill Haven Nursing Home
Rochester
07.2014 - 06.2017
- Attending to ill or injured patients/residents under the supervision of medical professionals
- Monitoring vital signs, collecting specimens, performing cauterization
- Assisting nursing staff in administering basic treatments
- Ensure rooms have adequate supply
- Committing to health and safety standards of staff and patients every day
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided direct patient care and assistance to healthcare team members.
Education
Associate of Applied Science - Health Administration
BRYANT & STRATTON COLLEGE
ROCHESTER, NY06-2017
Skills
- Regulatory compliance
- Patient care
- Medical billing
- Data analysis
- Scheduling management
- Team collaboration
- Communication skills
- Healthcare compliance
- Ethics and professionalism
- Organizational skills
- Utilization management
- Task prioritization
- Professionalism
- Verbal and written communication
- Time management abilities
- Adaptability
- Healthcare management
- Health information systems
- Regulatory affairs
- Facility management
Certification
- Personal Care Aid, 01/23, State Certified
- BLS, 01/24
- CPR Certification, 01/15, Red Cross
- HIPAA Certification, 01/17
References
- Mussie Haile, Customer Service Supervisor, Xerox, Webster, NY, 14580, 585-576-0446
- Deambre Reed, LPN, Monroe County DHS, Rochester, NY, 14608, 585-435-7278
- Yonis Yussuf, Tech Support Specialist, Conifer, Rochester, NY, 14606, 585-280-3354
Professional References
- Barbara Stout, Retired Nurse, Hill Haven Nursing Home, Webster, NY, 585-354-8847
- Handebrham Haile, Psych Unit Registered Nurse, Strong Memorial Hospital, Rochester, NY, 14620, 585-957-5226
- Myra Burgos, Operations Manager Account, Big Lots, Rochester, NY, 14618, 585-281-7045
Timeline
Personal Care Assistant
Elite Home Health Care
01.2024 - 02.2025
Office Coordinator
Marlen Amusement Inc.
07.2020 - 12.2023
Office Administrator
Westfall Medical Office Park
06.2017 - 07.2020
Patient Care Technician
Hill Haven Nursing Home
07.2014 - 06.2017
Associate of Applied Science - Health Administration
BRYANT & STRATTON COLLEGE
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